Staff Software Engineer (Back End)

Company: Zendesk
Location: Washington
Posted on: April 10, 2021

Job Description:

Job Description The Zendesk Buying Experience team is looking for a well-rounded Staff Engineer with strong experience in crafting web solutions at scale. Join us to build a simple and secure experience across the Zendesk family of products. The ideal candidate will have deep technical knowledge and experience in designing distributed systems that are scalable, reliable, and resilient. A technical leader who understands the design trade-offs. What you get to do every day

• Partner across all areas of the SDLC, including requirements gathering, working with product owners, and building services and solutions.
• Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows
• Actively participate in code reviews and design discussions
• Develop a strategy around diagnostics, reporting, alerting, auditing, and APM to better monitor our services in production.
• Collaborate with downstream teams to identify gaps in quality and suggest solutions to mitigate them.
• Partner with our Group Tech Lead and Architects to stay abreast of issues affecting the Zendesk platform.
• Work with engineering and product teams to prioritize the work focusing on security, performance, and scaling into the roadmap. What you bring to the role
• Experience in service delivery in distributed systems at scale with a consistent record of designing complex web services with low latency.
• Proficiency in Web technologies: HTTP(s), RESTful web services, Docker, Java, and AWS
• Experience with relational databases and NoSQL storage (preferably MySQL).
• Experience with CI/CD and Delivery systems (Github Actions, Travis, Jenkins)
• Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis.
• Experience working in an agile development environment
• Ability to work independently yet fully collaborate with worldwide, remote teams, technical executives, and architects at the company.
• Act as an ally for management and be deeply invested in building an inclusive team environment
• A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities. Nice to have
• Architecting maintainability into the product and driving for the highest standards
• Experience with Ruby is a plus
• Experience implementing observability layers and reporting tools (DataDog, New Relic, Kibana, Rollbar)
• Knowledge of modern web security features (authorization, identification, certificates, keychain, SSO, OAuth, SSL)
• Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, payment processing, subscription modeling, fraud detection
• Experience building concurrent data streaming and building real-time systems using point-to-point and publisher-consumer messaging design patterns (preferably Apache Kafka, RabbitMQ)
• Experience working on open source projects with an active GitHub repo
• Clear, concise, and effective verbal and written communicator with the ability to share technical details clearly across org boundaries
• Experience in direct customer engagement related to business planning, feature explorations, and support-related activities
• Previous experience leading a team through software development and technical greenfield work experience
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.-- More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San--Francisco, Zendesk --has operations--in--the--United--States, Europe,--Asia,--Australia,--and South America.

Keywords: Zendesk, Washington DC , Staff Software Engineer (Back End), IT / Software / Systems , Washington, DC