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Service Desk Associates -

Location: Washington
Posted on: January 14, 2021

Job Description:

Service Desk Associate:



Title: Service Desk Associate



Roles: 2 - DC / NYC



Rate: $30 - $35/hr. Pay, Upon Conversion- Salary would be in the 70k range



Length: 6 months Contract to Hire.



Location: Washington DC & NYC



Our Client is in need of 2 Service Desk Associates immediately.



One person will be in DC while the second will be in or New York office:



Desk Top Support - 75% Windows & 25% Apple support



Technical Considerations:



- 3 ? 5 years? experience in a Service Desk environment


- Windows 7 support 3 -4 years (MCSA Windows 7 preferred)


- MAC support (Apple Certified Support Professional (ACSP) preferred)


- SCCM familiarity


- ITIL Foundations


- Mobile phone support (MACD?s) is an asset. E.g. working with provider to change plans or order phones


-


- Cisco IP Phone support is an asset. They are a complete VoIP shop so call manager experience would be great.


-


- AV/VTC experience is a plus.


Other considerations:


- Worked in a high end and demanding support environment like law firms, consulting firms or the big finance houses.


- Impeccable soft and communication skills (very polished)


- Willing to work in a business attired environment (Suit and Tie and Dress Suits)


- Confirmed background and credit checks by recruiter before offer can be made



Notes from Client:



Ideally, they prefer candidates that have worked mostly in the commercial space instead of government.


He would be 75% Windows & 25% Apple support.


The potential to convert full-time is available after 6 months for the right person.



Salary would be in the 70k range.



Interview Process will be as follows:



1st Round Interview: Phone with Head of IT Support



2nd Round Interview: F2F with Head of It Support & the CIO.



Skills: Desk Top, Windows, MAC, MCSA, ITIL, ACSP




We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Washington DC , Service Desk Associates -, IT / Software / Systems , Washington, DC

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