Our DC based client has a great spot for a customer focused
techcnical support professional.
?Minimum of 3 years of experience in an IT Help Desk or IT
fast-paced end user support role
?An undergraduate degree in Information Systems or Information
Technology or related field is preferred.
Under the general, technical, and administrative supervision of the
Help Desk Manager, and in accordance with established policies and
procedures, the Technical Support Specialist responsibilities
include, but are not limited to:
?Setting up new computers hardware and software for all users.
?Setting up and supporting iOS devices, specifically iPad and
?Analyzing and determining scope of user hardware and software
questions and evaluating and documenting an appropriate
?Answering MS Office questions and desktop operating system
?Remediating virus and troubleshooting other desktop based
?Rebuilding desktops and laptops as needed.
?Delivering user hardware and software support.
?Testing new hardware and software to determine compatibility with
functional specifications, corporate standards, and user
?Administering applications such as Outlook, Active Directory and
Exchange We are an equal employment opportunity employer and will
consider all qualified candidates without regard to disability or
protected veteran status.