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Mobile Device Engineer - Mid with Security Clearance

Company: SAIC
Location: Washington
Posted on: March 28, 2020

Job Description:

Description We are currently seeking a motivated, career and customer oriented Call Center Engineer - Mid to join our team in Washington, DC to begin an exciting and challenging career with Unisys Federal Systems. Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.Qualifications Experience: Must have a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support. Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered. HDI Support Center Analyst (HDI-SCA) Certification required within six (6) months of employment.Desired Qualifications

Keywords: SAIC, Washington DC , Mobile Device Engineer - Mid with Security Clearance, IT / Software / Systems , Washington, DC

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