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Cisco Telephony Consultant

Company: Blue Rose Consulting Group
Location: Washington
Posted on: February 16, 2020

Job Description:

We are seeking a Cisco Unified Communications Consultant to join our team! You will be expected to have a high level of technical skill to support Contact Center operations utilizing Cisco Unified Contact Center Enterprise Suite and Applications. Systems consist of: Cisco Unified Contact Center Enterprise Suite (Hosted Collaboration Solution), Cisco Reporting (CUIC), Cisco CVP, Cisco VoIP, related Cisco Hardware devices, Cisco outbound Dialer, Cisco Voice IVR (Nuance), and associated data center and contact center technologies. Successful candidate will work directly with existing teams, vendors, and client supporting ongoing operations and phased deployment activities, implementing new business initiatives, troubleshooting outages and driving enhancement by leveraging existing standards and methods of delivery. Responsibilities:

  • Manage all aspects of the networking platform
  • Troubleshoot network & system issues
  • Monitor active network and server infrastructure
  • Perform routine preventative maintenance on equipment
  • Administer network security measures to prevent system interruptions or breaches
  • Execute sensitive data backup and restoration procedures
  • Document all technical procedures and user guides Qualifications: 1. BA or BS degree or 4 years of experience in lieu of a degree2. Minimum of 6 years experience (after degree or equivalent experience)3. Cisco network skills routing and switching, end to end UCCE4. Install, configure, and upgrade experience Cisco ICM, CUCM, and CVP required5. Ability to troubleshoot routing issues and voice technologies desired6. Excellent communication skills.7. Good team player and willingness to learn new technology8. Operations support experience desirable9. On-call rotation is expected and evening and weekend work will be required time to time10. Cisco CVP, UCCE advanced scripting and reporting, Cisco upgrades desirable

Keywords: Blue Rose Consulting Group, Washington DC , Cisco Telephony Consultant, IT / Software / Systems , Washington, DC

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