User Trainer

Company: Rubix Solutions LLC
Location: Washington
Posted on: March 20, 2023

Job Description:

Responsibilities

• Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications
• Develops training course outlines and agendas
• Establishes training facilities and schedules
• Organizes, prepares, schedules and conducts training sessions
• Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc
• Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials
• Arranges for use of training facilities, for access to appropriate applications, etc
• Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staffRequirements
  At least one year must be experience with the specific applications being supportedMust have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supportedShould be an expert user of the Government's word processing, spreadsheet, and email systemsExcellent oral and written communications skills requiredAt least two years of experience involving teaching/training users in computer applications,preferably database, imaging, or other automated litigation support applications will generally be expectedUndergraduate degree preferred-preferably in computer science or related fieldPosition is onsite 5 days a weekEEO EmployerRubix Solutions is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Powered by JazzHR

Keywords: Rubix Solutions LLC, Washington DC , User Trainer, Human Resources , Washington, DC