the smart solution for Washington DC jobs

Hourly Shift Supervisor - FOH

Company: OTG Management
Location: Arlington
Posted on: October 12, 2018

Job Description:


Position Summary:

We are seeking personably, passionate, and energetic supervisors to work in our various concepts as a hands-on member of the management team. Supervisors lead crewmembers in the absence of management and are responsible for ensuring outstanding customer service, company food and safety standards, processing of sales quickly, accurately, and efficiently, for having an overall understanding of cash register/POS operations and for safeguarding company assets. Each supervisor provides supervisory assistance for all managers within their assigned locations.

Furthermore, the ability to communicate and delegate tasks and duties to crew members as directed by management is required, and to ensure crewmember performance to OTG standards.


- Trains crewmembers- new and current- in job requirements

- Oversees the money count in cash drawers at the beginning of shifts to ensure correct amounts and adequate change

- Ensures accurate pricing and tabulation bills through correct use of calculator, cash register, or price scanners

- Re-trains as needed

- Ensures execution of OTG cash handling policies and procedures

- Greets and assists customers, answers questions, resolves problems, provides outstanding customer service

- Maintains cleanliness and organization of space

- Ensures crew is productive and performs all above mentioned tasks/responsibilities

- Assists management enforcement of work and health policies; reports all food safety and work safety issues immediately

- Ensures all food is within proper temperature holding zones by conducting frequent line checks

- Participates in new crewmember hiring process and recommends candidates to management

- Monitors and prepares documentation of performance issues for management; makes recommendations of appropriate disciplinary action management

- Participates in disciplinary and termination meetings for witness and training purposes

- Performs other duties as needed



- Knowledge of the micros and register system

- Knowledge and maintenance of OTG principles, standards, practices, and expectations

- Ability to communicate information and policies in a manner easily understood by customers and crew members

- Knowledge of all equipment necessary for crewmembers to perform their jobs

- High ethical standards

- Understand regular attendance and punctuality is expected of all employees

- Knowledge of foreign languages is preferred but not required

- Compliance to wear complete stated company uniform if necessary

- Ability to work varied hours/days, including nights, weekends, and holidays as needed


High School

Arlington, VA 22202, USA

Apply Now

See all jobs

Keywords: OTG Management, Washington DC , Hourly Shift Supervisor - FOH, Hospitality & Tourism , Arlington, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Gourmet Coffee Attendant (Bistro Server) - Renaissance Baltimore Harborplace Hotel (18001SVW)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott
Location: Arlington
Posted on: 10/22/2018

Travel Reservation Agent - FT, Benefits (Work From Home!)
Description: Would you like to like to have a COOL JOB and WORK FROM HOME while HAVING FUN and earning a GREAT income Then we have the PERFECT opportunity for you At-Home Travel Reservation Agents answer incoming (more...)
Company: Mommy Jobs Online
Location: Bethesda
Posted on: 10/22/2018

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: District Heights
Posted on: 10/22/2018

Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Washington
Posted on: 10/22/2018

Customer Service Representatives
Description: National Health Benefits company looking for
Company: Ameriplan
Location: Wilmington
Posted on: 10/22/2018

Space Housekeeper - Philadelphia Marriott Downtown (18002MVF)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Wilmington
Posted on: 10/22/2018

Customer Service Reps. Work at Home
Description: Customer Service Reps. Work At Home We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Washington
Posted on: 10/22/2018

Inbound Customer Service
Description: Our contact center division,is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home Agent (more...)
Company: Mommy Jobs Online
Location: Gwynn Oak
Posted on: 10/22/2018

Audio Visual Technician - Part Time - Marriott Hotels (18001YZU)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Arlington
Posted on: 10/22/2018

Wanted! Professional Customer Service Personnel
Description: Our nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily
Company: Health Inc.
Location: Odenton
Posted on: 10/22/2018

Log In or Create An Account