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Customer Service Represe

Company: Lyon Bakery
Location: Washington
Posted on: June 14, 2018

Job Description:

Job DescriptionCustomer Service RepresentativeCompany: Lyon BakeryLocation: Union Market, Washington DCBusiness type: KioskThe Customer Service Representative attracts potential customers by answering product questions and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such phone numbers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Open and Close the KioskRequirements:
    • Able to work on the weekends
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • High school diploma or equivalentCustomer service representative top skills & proficiencies:
      • Customer Service
      • Product Knowledge
      • Quality Focus
      • Documentation Skills
      • Listening Skills
      • Phone Skills
      • Resolving Conflict
      • Multitask
      • Patience
      • Negotiation
      • Positive Attitude
      • Attention to Detail
      • People Oriented
      • Analysis
      • Problem Solving
      • Organizational Skills
      • Adaptability
      • Ability to Work Under Pressure
      • Computer Skills

        Keywords: Lyon Bakery, Washington DC, Customer Service Represe, Hospitality & Tourism, Washington, DC

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