SHIFT MANAGER
Company: Cole Hospitality
Location: Washington
Posted on: September 28, 2024
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Job Description:
Position SummaryThe Shift Manager is responsible for assisting
the General Manager with executing the store operations during
their scheduled shifts. The Shift Manager delegates tasks with team
members to ensure that they are maintaining Paul BRM Customer
Service Standards as well as, carry out all operating policies and
standards.Position TaskDelivers optimal customer service to all
customers by connecting with the customer. They are to discover and
respond to customer needs.Assists in ensuring a safe working
environment throughout the facility for all employees.Provides
quality beverages, whole bean, and food products consistently for
all customers by adhering to all recipe and presentation
standards.Assists in monitoring employee (Barista and Cook)
productivity and provides suggestions for increased service or
productivity.Responsible for the supervision of day-to-day
activities of subordinates and assigns responsibility for specific
work or functional activities as directed by on-site
management.Follows health, safety and sanitation guidelines for all
products.Performs day-to-day assignments in addition to supervision
duties.Communicates effectively with the General Manager,
Management Team regarding all matters as need.Other duties as
assigned by managementQualifications/RequirementsHighschool Diploma
or GED1-2 years of Customer service experience in a retail or
restaurant environmentMinimum 6 months of experience in a position
that required meeting operating policies and standards that
included but no limited to, quality beverages and food products,
store safety, etc.Ability to read, write and speak English
proficientlyPrepare and coach the preparation of food and beverages
to standard recipes or customized for customers, including recipe
changes such as temperature, quantity of ingredients or substituted
ingredientsStrong communication and interpersonal skills with the
ability to work across functional groups in a positive and
collaborative mannerAbility to handle large work volumes requiring
a high degree of accuracy and be highly organizedDetailed oriented
and strong work ethicAbility to set and handle multiple priorities,
adapt to changing situations quickly, follow instructions,
schedules and timelinesAble to work in a fast-paced, challenging
environment
Keywords: Cole Hospitality, Washington DC , SHIFT MANAGER, Hospitality & Tourism , Washington, DC
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