Customer Service Officer

Company: Wesfarmers Chemicals, Energy & Fertilisers Limited
Location: Washington
Posted on: November 19, 2023

Job Description:

• Seasonal Role - Jan to Sep - Ideal role forindividuals who prefer working 9 months of theyear
• Looking for experience individuals who arecomfortable talking to customers and being part of a diverseteam
• Fixed term, full time role based inKwinanaCSBP Fertilisers - We're here for bettergrowthAt CSBP Fertilisers, we strive to create a sustainableenvironment that encourages better growth - for our people,growers and communities.Agriculture has come a long way, over 120 years, and CSBPFertilisers have been there every step of the way. As industryleaders in soil nutrition, we proactively invest in cutting-edgeresearch, technology, and digital solutions to promote sustainablenutrient management practices, ensuring safer and more sustainablefood production while supporting growers and local communities.CSBP Fertilisers is proud to be a part of Wesfarmers Limited,one of Australia's largest publicly listed companies. WesfarmersChemicals, Energy and Fertilisers (WESCEF) portfolio of businessessupplies fertilisers that enrich the crops and nourish local andinternational communities, natural gas that warms our homes, andproducts that underpin critical existing and emergingindustries.Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies areknown for positive culture, commercial success, and business growthopportunities. WesCEF has operations around Australia and employsaround 1,500 people nationally.The Team and the Role:Focused on the vision of 'Trusted to deliver the best forgrowers', our large Fertilisers customer service team is acrucial interface between the business and customers, continuouslystriving to provide professional customer sales, service andsupport to all parties that interact with the business.In this important role, you will liaise with various internaldepartments (Operations, Sales, Supply) and key externalstakeholder including, customers, carriers and suppliers.We are looking for someone with strong customer service skillswho enjoys working with diverse groups of people and buildingpositive relationships. This is a fantastic opportunity to developyour skills and make an impact in our growing business.Your key responsibilities will include:
  • Handling inbound and outbound telephone enquiries andbookings.
  • Scheduling and coordinating logistics associated withproduct despatch using the relevant systems.
  • Providing after hours on-call support to customers (ifrequired).
  • Prioritising your safety, and the safety of others in allpractices.During the peak season (approx. March to July), our team worksrotating shifts to meet seasonal demands, including afternoons,nights, weekends and public holidays.Do you have a mixture of the following skills andexperience?
    • Customer service experience not critical - need to be goodwith people - All training provided
    • High level of attention to detail and well-developedinterpersonal skills.
    • Strong organisation skills with the ability to handle andprioritise multiple tasks
    • Experience using computerised sales systems and proficientin MS Office applications.
    • High level of problem solving capability and the ability tolearn new systems quickly.
    • Ability to handle a high volume of workWe are looking for a committed team member who is able to workflexibly to provide outstanding customer service support outsidenormal business hours. The role requires you to work variousrotating shifts between the hours of 6:00am - 10:00pm Monday -Friday, and a rotational weekend shift that can include Saturdaysand Sundays during our peak season which is generally between Marchand July.Why Wesfarmers Chemicals, Energy and Fertilisers(WesCEF)Right now at WesCEF, we are looking for ambitious individualseager for the chance to shine and thrive in their career. Inreturn, we offer the recognition and reward you deserve for makinga real impact every working day.We are committed to building a talented, engaged and diverseteam who reflect the communities we work within. Our workenvironment embraces a mix of thinking, skills and experiences,which in turn helps us deliver innovation and improved businessresults.We encourage applications from people of all backgrounds,including Aboriginal and Torres Strait Islander people.We reserve the right to commence the recruitment processprior to the closing date. It is recommended to apply as soon aspossible. wescef.com.au/careers - recruitment@wescef.com.au
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Keywords: Wesfarmers Chemicals, Energy & Fertilisers Limited, Washington DC , Customer Service Officer, Hospitality & Tourism , Washington, DC