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Guest Service Agent

Company: Salamander Washington, DC
Location: Washington
Posted on: September 19, 2023

Job Description:


Attend to guest needs, including but not limited to guest registrations, arrivals and departures.


-Greet and warmly welcome guests upon arrival.
-Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
-Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
-Apply payment to guests' accounts both at the time of registration and at checkout.
-Post miscellaneous charges as requested.
-Handling Cash Transaction including foreign currency exchange.
-Answer phone calls in a timely and professional manner.
-Respond and process guest requests (including by email) in a timely and efficient manner.
-Handling guest's complaint up to the guest's complete satisfaction.
-Record guests preference, update into guest profile and act upon
-Assist guests in business needs such as printing out the document.
-Provide guests with information regarding hotel facilities and local attractions.
-Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
-Assist in booking and modifying reservations
-Provide an appreciative fond farewell and encouragement to return to the departing guests

-High school or equivalent education required.
-Must be 18 years of age or older.

-Must be able to speak, read, write and understand English used in the workplace.
-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-General knowledge of the city where hotel is located and its attractions.
-Extensive knowledge of the hotel, its services and facilities.

-Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
-Must be able to stand and exert well-paced ability for up to 4 hours in length.
-Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to lift up to 15 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
-Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
-Ability to spend extended lengths of time viewing a computer screen.
-Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary equipment.
-Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.

-Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
-Must be able to change activity frequently and cope with interruptions.

Keywords: Salamander Washington, DC, Washington DC , Guest Service Agent, Hospitality & Tourism , Washington, DC

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