Guest Service Agent
Company: Salamander Washington, DC
Location: Washington
Posted on: September 19, 2023
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Job Description:
POSITION OBJECTIVE
Attend to guest needs, including but not limited to guest
registrations, arrivals and departures.
ESSENTIAL JOB FUNCTIONS
-Greet and warmly welcome guests upon arrival.
-Register guests into the system, verifying reservation, address,
email address, phone number and method of payment information.
-Promote the I-prefer Hotel Reward Program and provide recognition
and benefits to all present members.
-Apply payment to guests' accounts both at the time of registration
and at checkout.
-Post miscellaneous charges as requested.
-Handling Cash Transaction including foreign currency exchange.
-Answer phone calls in a timely and professional manner.
-Respond and process guest requests (including by email) in a
timely and efficient manner.
-Handling guest's complaint up to the guest's complete
satisfaction.
-Record guests preference, update into guest profile and act
upon
-Assist guests in business needs such as printing out the
document.
-Provide guests with information regarding hotel facilities and
local attractions.
-Assist guests to book (a table, a ticket, a tour etc.) in absence
of Concierge
-Assist in booking and modifying reservations
-Provide an appreciative fond farewell and encouragement to return
to the departing guests
EDUCATION/EXPERIENCE
-High school or equivalent education required.
-Must be 18 years of age or older.
BASIC REQUIRED SKILLS
-Must be able to speak, read, write and understand English used in
the workplace.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-General knowledge of the city where hotel is located and its
attractions.
-Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems.
-Must be able to stand and exert well-paced ability for up to 4
hours in length.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to exert well-paced ability in limited space.
-Must be able to lift up to 15 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
-Ability to spend extended lengths of time viewing a computer
screen.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary
equipment.
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, multi-line
touch tone phone, filing cabinets, photocopiers and other office
equipment as needed.
WORK ENVIRONMENT
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with customers and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with
interruptions.
Keywords: Salamander Washington, DC, Washington DC , Guest Service Agent, Hospitality & Tourism , Washington, DC
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