Customer Service Representative

Company: Creative Financial Staffing
Location: Washington
Posted on: September 19, 2023

Job Description:

Customer Service Representative
About the Company & Opportunity:

• Our client is well known within the education industry
  
• Opportunity to join a well-established team that offers work life balance
  
• Training will be provided for the Customer Service Representative
  Location: Washington, DC
  Schedule: Monday - Friday, 8:30am - 4:30pm
  Candidates MUST be able to commit to the schedule to be considered.
  Responsibilities:
  
  • The Customer Service Representative role is a forward-facing, customer service role in card office operations. Our client needs someone with technical skills to process and issue campus ID cards as well as work through general customer inquiries via phone and email.
    
  • The Customer Service Representative role will be working with 8-9 different software systems
    
  • Typical Day: Arrive at 8:30am for prep, then open the office door at 9am. Assist students/customers until 12pm. Lunch break from 12pm - 1pm. Then continue working and assisting students/customers from 1pm - 4:30pm. At end of day, reconcile and close out register.
    
  • Customer Service Representative will utilize ticket system - respond to complaints or requests for access card (allows access into buildings, key card, debit card, printing, dining access). This role will have a problem-solving component and sometimes will have to reproduce access cards.
    
  • When there are not in-person visitors to assist, Customer Service Representative will respond to tickets and escalate to Director if necessary
    
  • Customer Service Representative will be answering phone calls and responding to requests
    
  • Must be able to follow protocols for example if someone needs a new card:
    
    • Take information from one system, load to another system, take that profile and run it through, then change ID card on 3rd system, then new card can be used.
      
      Requirements:
      
      • Strong technology skills - able to quickly pick up new databases. Any previous experience using large ERP system is a plus
        
      • Experienced utilizing Microsoft Word, Outlook, and Excel (able to create a spreadsheet, formulas)
        
      • Excellent customer service skills
        
      • Any previous retail experience would be helpful in order to respond to questions and remain calm when assisting with issues customer is experiencing
        
      • Able to use a digital register so know basics of Apple Pay, credit card systems, NFC, etc.
        
      • Bachelor's degree is a plus
        Personality Fit:
        
        • Excellent customer service skills and written and verbal communication skills
          
        • Intuitive
          
        • Calm, even-keeled personality
          
        • Able to interact with customers who might come to the office stressed. Must be polite and kind in assisting them
          
        • Enjoys fast paced environment
          Qualified candidates please submit your resume for immediate consideration!
          #INSEP2023
          #CBSEP2023
          

Keywords: Creative Financial Staffing, Washington DC , Customer Service Representative, Hospitality & Tourism , Washington, DC