CrisisLink Shift Supervisor
Company: PRS Inc.
Location: Oakton
Posted on: August 7, 2022
Job Description:
PRS is recognized as one of the 50 Best Nonprofits to Work for
in the U.S. We provide behavioral health, crisis intervention, and
suicide prevention services. Our vision is to change and save lives
in our community by empowering hope, safety, recovery, wellness,
independence, and community integration.The Shift Supervisor is
responsible for supervision and direct quality assurance of
employee and volunteer crisis workers scheduled on his/her shift.
This requires the ability to serve as an expert on call center
operational protocols, personnel management, as well as provide
support and supervision regarding crisis situations. Shift
Supervisor may also provide direct telephonic service to callers
and texters who use our crisis line, as necessary, which requires
rapid assessment of complex behavioral health situations,
development and recommendation of appropriate crisis interventions
to be implemented with individual clients, their families, and a
wide variety of community helpers, including law enforcement and
EMS personnel.PRIMARY DUTIES:
Receive and respond appropriately to
incoming calls from clients, families, law enforcement, and
community members alongside volunteers and employees.Provide
guidance to volunteers and employees in accordance with the PRS CL
Code of Ethics.Provide technical support on tools used within
CrisisLink (i.e. computer and phone systems).Correspond and
represent PRS CrisisLink appropriately with various contacts:
referrals, community partners, vendors, and other partners in a
friendly, professional, and collegial manner.Demonstrate respect
for cultural and individual differences with external and internal
contacts.Provide in the moment supervision and support to crisis
workers on their shift .Support day to day operations as
identified, including the collection and approval of time cards,
ensuring appropriate overtime/emergency, procedural notices, etc.
Recommend staffing changes, as necessary to Lead Shift Supervisor.
Provide on the job training, utilizing various effective teaching
modalities, which enable staff to achieve expertise in subject
matters to effectively handle contacts and meet program
goals.Collaborate with Volunteer Program Manager to support all
volunteers .Provide required administrative and human resources
paperwork including training documents, timecard approvals,
performance appraisals, and resignation documents in a timely
manner.Provide a safe environment for staff to self-disclose, seek
consultation, and appropriately address concerns.Participate in
opportunities for professional development.QUALIFICATIONS:
Training or at least two years' work
experience in crisis intervention and/or suicide prevention highly
preferred.Experience in telephonic and text crisis management and
call center environment highly preferred.Demonstrated experience in
a team lead role or direct supervision and management of volunteers
or employees required.Awareness of or experience in the mental
health substance abuse treatment systems in Virginia is preferred,
but not required.Ability to exercise excellent independent judgment
with minimal direct supervision.Excellent oral and written
communication skills, Spanish-speaking bilingual skills a plus, and
familiarity with computer use.Knowledge of substance abuse, mental
health, and recovery issues and principles. Cultural competence in
working with peoples various descent, impairment, and demographic
populations.Ability to work individually and within a team
environment and adjust to changes in work flow dailyAll shifts are
remote and Eastern Standard TimeWeekend and holiday availability
requiredAvailable
Shift:7:00am-3:30pm12:00pm-8:30pm8:00pm-4:30amSalary: $45,860Are
you a good fit for the CrisisLink Team?Do you have experience in
coaching, mentoring and leading teams? Are you empathetic,
non-judgmental, and responsive to the feelings of others? Can you
make sound decisions under pressure? Are you a problem solver? Do
you have strong communication skills, including the ability to
present information clearly and be easily understood? Are you
reliable and discreet with confidential information? Are you well
organized, feel comfortable training and instructing others? Do you
have a private area to work remotely? Are you able to work
individually and within a team environment and adjust to changes in
the workflow as required?If so, you might just be perfect for this
Supervisory position!"Changing Lives. Saving Lives."Equal
Opportunity Employer
Job Posted by ApplicantPro
Keywords: PRS Inc., Washington DC , CrisisLink Shift Supervisor, Hospitality & Tourism , Oakton, DC
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