Customer Service Representative- Mandarin
Company: TechOp Solutions International Inc
Posted on: May 16, 2022
Job DescriptionOverview: Customer Service Representative
(Mandarin-speaking)Advance your career with a Small Business
supporting a federal client. This is a great opportunity for growth
in professional skills, communication, and customer service in a
fast-paced operational environment. Compensation includes salary
and competitive benefits, including healthcare and 401(K).We are
seek bilingual candidates who speak English and Mandarin fluently.
Our team of talented CSR professionals provide support to a 24/7
operational information call center that is open 355 days a year to
facilitate travel and effectively process enrollment inquires. The
information call center will be established with language
appropriate translators to serve the traveling public via telephone
calls and emails. Responsibilities
- Provide timely and accurate responses to inquiries from
travelers around the globe regarding the applications developed and
managed by DHS to aid in re-entry, visa renewal services, and other
travel and immigration related topics.
- Provide and respond to live contacts in order to give the
appropriate response from provided responses and materials.
- Assist in identifying multiple questions/concerns/inquiries in
email and respond using Government-approved response template
- Input correct information into the Customer Database, including
use of correct grammar and spelling, accurate selection of all
appropriate contact subject categories and a maximum of 5
resolutions, and addition of any notes or comments pertinent to the
contact and/or contact record.
- Provide and transfer any reportable communication to the
- Answer customers questions; make referrals: help clarify
policies and procedures.
- Provide general travel assistance information.
- Provide information for filing claims with DHS.
- Other duties as assignedRequirements:· Must be a U.S. Citizen·
Must be fluent in both English and Mandarin Chinese (language
skills will be assessed during the interview phase)· Bachelor of
Arts or Science from accredited college or university required· 2
years of customer service experience requiredAdditional Skills:·
Ability to maneuver and use web-based applications; possess
excellent verbal and vocal skills, exceptional writing skills and
technical acumen· Applicants selected will be subject to a
background investigation and need to meet security eligibility
requirementsPM21EEO StatementTechOp Solutions is an Equal
Opportunity Employer that does not discriminate on the basis of
actual or perceived race, creed, color, religion, national origin,
ancestry, citizenship status, age, disability or handicap, sex,
marital status, veteran status, sexual orientation, genetic
information, gender identity or any other characteristic protected
by applicable federal, state or local laws.Powered by
Keywords: TechOp Solutions International Inc, Washington DC , Customer Service Representative- Mandarin, Hospitality & Tourism , Washington, DC
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