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Customer Operations and Patient Services (COPS) EM

Company: Babyscripts
Location: Washington
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: Customer Operations and Patient Services (COPS) EMR Integrations Summer InternThe Customer Operations team is seeking an EMR Integrations intern for the summer! This is an exciting opportunity to see how a growing software company operates within healthcare. The COPS team is responsible for implementing and managing the Babyscripts application in hospital systems. An important functionality is the integration of the app into a hospital system's Electronic Medical Record (EMR) system. The EMR Integrations intern will support the team by managing implementation projects, customer requests, and internal processes and tools. The intern will have a unique exposure to a software and business atmosphere where they can grow their technical and project management skills. About BabyscriptsBabyscripts is a maternal digital health organization with the goal of Better Pregnancies for All. We provide a suite of products aimed at increasing access to care and improving outcomes. Our products aid in understanding and assessing risk early in the pregnancy to provide the patient and care team with the information that they need for the best care possible.The base of the Babyscripts solution is myJourney, a mobile app with thousands of pieces of clinically-validated content, delivered at the right time in the mom's pregnancy journey. Built onto myJourney are modules tailored to a patient's risk level to provide the best-fit support for that patient, while providing care providers with greater insight into the patient's health and wellbeing. Key ResponsibilitiesThis candidate will report to the Customer Success Manager, Technical Integrations. Key responsibilities fall under the following domains:

  • Be a key contributor to ongoing integration projects by:
    • Participating in project status meetings
    • Coordinating project resources
    • Managing project goals and timelines
    • Communicating next steps and status to all project stakeholders
    • Support customers by performing the following:
      • Intake and document requests and technical issues
      • Communicate and prioritize requests to internal Babyscripts teams
      • Be a contributor to Babyscripts' Product Development Life Cycle, contributing customer user stories and feedback. Be able to get down into the technical details with the Product Manager to properly explain and understand the requirements of the customers.
      • Manage internal tools and processes:
        • Re-organize project management and implementation processes, best practices, and standards to improve Babyscripts' overall posture and capabilities when it comes to technical integrations and integrations with EMRs.Required Experience
          • Current enrollment in undergraduate or graduate degree program with expected graduation in spring 2023, preferably an engineering (biomedical, bioengineering, software engineering), business, computer science, or STEM/technical discipline
          • A passion for improving the status quo of maternal healthcare
          • Strong project management skills, ability to work independently, organized, skilled in juggling multiple projects and priorities at once
          • Willingness to try new things and jump in to learn quickly on the job; flexible personalityPreferred Experience
            • Experience working in a start-up environment
            • Experience and/or passion for healthcare, public health, digital health, and/or innovation
            • Basic technical knowledge with at least one EMR vendor (Epic, Cerner, Athenahealth).
            • Basic knowledge of most current technology frameworks like REST, GraphQL, Typescript, Angular, JWTs, SAML, Oauth2, Rxjs.Internship Program Description
              • Babyscripts will have -3-4 interns this summer across our various departments
              • In addition to working with an intern's assigned department, we'll also have internship programming throughout the summer to enhance interns' experience and sense of community. We want all interns to get to know the company and our founders, and to get exposure to a wide range of perspectives on what it's like to work at a start-up! Potential programming may include:
                • Onboarding to Babyscripts 101 and introduction to each departments
                • Meeting with the company founders to understand their path to founding a start-up and to hear their reflections on digital health innovation, career advice for students, etc.
                • Meetings with department heads to understand their path to Babyscripts and to get exposure to different departments across the company
                • Weekly meetings with other interns and the internship program coordinator for social purposes, and to check in on how things are going, etc.
                • Additional social events throughout the summer (primarily virtually, but potentially in person for interns based in Washington, DC)
                • Opportunity to secure a full-time, post-graduation offer, based on performanceLogistics & Compensation
                  • The candidate must be able to successfully work remotely. The candidate must have experience designing and establishing a productive, efficient, and balanced WFH routine so as not to detrimentally affect either professional outcomes or personal life.
                  • While Babyscripts employees primarily work remotely, if the employee is located in the Washington, DC area, they are welcome to work from the DC office if they want; some employees work in person on Wednesdays. This is fully optional, and no preference will be given to intern candidates located in the DC area.
                  • The desired internship length is 8-12 weeks, full-time.
                  • This is an unpaid internship primarily for educational purposes; the internship will provide training to augment students' coursework in their academic program. Interns will receive a stipend of $4K to cover living expenses for a full 12 week internship. This stipend will be prorated for shorter internships.
                  • No travel is expected for this internship.
                  • Interns will be expected to use their own personal laptops and cell phones for this internship.

Keywords: Babyscripts, Washington DC , Customer Operations and Patient Services (COPS) EM, Hospitality & Tourism , Washington, DC

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