Customer Operations and Patient Services (COPS) EM
Company: Babyscripts
Location: Washington
Posted on: May 16, 2022
Job Description:
Job DescriptionSalary: Customer Operations and Patient Services
(COPS) EMR Integrations Summer InternThe Customer Operations team
is seeking an EMR Integrations intern for the summer! This is an
exciting opportunity to see how a growing software company operates
within healthcare. The COPS team is responsible for implementing
and managing the Babyscripts application in hospital systems. An
important functionality is the integration of the app into a
hospital system's Electronic Medical Record (EMR) system. The EMR
Integrations intern will support the team by managing
implementation projects, customer requests, and internal processes
and tools. The intern will have a unique exposure to a software and
business atmosphere where they can grow their technical and project
management skills. About BabyscriptsBabyscripts is a maternal
digital health organization with the goal of Better Pregnancies for
All. We provide a suite of products aimed at increasing access to
care and improving outcomes. Our products aid in understanding and
assessing risk early in the pregnancy to provide the patient and
care team with the information that they need for the best care
possible.The base of the Babyscripts solution is myJourney, a
mobile app with thousands of pieces of clinically-validated
content, delivered at the right time in the mom's pregnancy
journey. Built onto myJourney are modules tailored to a patient's
risk level to provide the best-fit support for that patient, while
providing care providers with greater insight into the patient's
health and wellbeing. Key ResponsibilitiesThis candidate will
report to the Customer Success Manager, Technical Integrations. Key
responsibilities fall under the following domains:
- Be a key contributor to ongoing integration projects by:
- Participating in project status meetings
- Coordinating project resources
- Managing project goals and timelines
- Communicating next steps and status to all project
stakeholders
- Support customers by performing the following:
- Intake and document requests and technical issues
- Communicate and prioritize requests to internal Babyscripts
teams
- Be a contributor to Babyscripts' Product Development Life
Cycle, contributing customer user stories and feedback. Be able to
get down into the technical details with the Product Manager to
properly explain and understand the requirements of the
customers.
- Manage internal tools and processes:
- Re-organize project management and implementation processes,
best practices, and standards to improve Babyscripts' overall
posture and capabilities when it comes to technical integrations
and integrations with EMRs.Required Experience
- Current enrollment in undergraduate or graduate degree program
with expected graduation in spring 2023, preferably an engineering
(biomedical, bioengineering, software engineering), business,
computer science, or STEM/technical discipline
- A passion for improving the status quo of maternal
healthcare
- Strong project management skills, ability to work
independently, organized, skilled in juggling multiple projects and
priorities at once
- Willingness to try new things and jump in to learn quickly on
the job; flexible personalityPreferred Experience
- Experience working in a start-up environment
- Experience and/or passion for healthcare, public health,
digital health, and/or innovation
- Basic technical knowledge with at least one EMR vendor (Epic,
Cerner, Athenahealth).
- Basic knowledge of most current technology frameworks like
REST, GraphQL, Typescript, Angular, JWTs, SAML, Oauth2,
Rxjs.Internship Program Description
- Babyscripts will have -3-4 interns this summer across our
various departments
- In addition to working with an intern's assigned department,
we'll also have internship programming throughout the summer to
enhance interns' experience and sense of community. We want all
interns to get to know the company and our founders, and to get
exposure to a wide range of perspectives on what it's like to work
at a start-up! Potential programming may include:
- Onboarding to Babyscripts 101 and introduction to each
departments
- Meeting with the company founders to understand their path to
founding a start-up and to hear their reflections on digital health
innovation, career advice for students, etc.
- Meetings with department heads to understand their path to
Babyscripts and to get exposure to different departments across the
company
- Weekly meetings with other interns and the internship program
coordinator for social purposes, and to check in on how things are
going, etc.
- Additional social events throughout the summer (primarily
virtually, but potentially in person for interns based in
Washington, DC)
- Opportunity to secure a full-time, post-graduation offer, based
on performanceLogistics & Compensation
- The candidate must be able to successfully work remotely. The
candidate must have experience designing and establishing a
productive, efficient, and balanced WFH routine so as not to
detrimentally affect either professional outcomes or personal
life.
- While Babyscripts employees primarily work remotely, if the
employee is located in the Washington, DC area, they are welcome to
work from the DC office if they want; some employees work in person
on Wednesdays. This is fully optional, and no preference will be
given to intern candidates located in the DC area.
- The desired internship length is 8-12 weeks, full-time.
- This is an unpaid internship primarily for educational
purposes; the internship will provide training to augment students'
coursework in their academic program. Interns will receive a
stipend of $4K to cover living expenses for a full 12 week
internship. This stipend will be prorated for shorter
internships.
- No travel is expected for this internship.
- Interns will be expected to use their own personal laptops and
cell phones for this internship.
Keywords: Babyscripts, Washington DC , Customer Operations and Patient Services (COPS) EM, Hospitality & Tourism , Washington, DC
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