Retail Commission Sales Associate - Furniture/Mattresses, Tysons Corner Center - Part Time

Company: Macy--s
Location: Mc Lean
Posted on: November 22, 2021

Job Description:

About:
Macy--s is proudly America--s Department Store. There--s a reason we--ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy--s is also known for giving back to our communities. The magic of Macy--s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy--s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy--s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy--s. Macy--s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy--s is the --Academy-- for retail careers. A store colleague position (whether it--s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy--s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy--s. Job Overview:
The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for follow-up/clienteling and performing other duties as necessary Essential Functions:

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
• Proactive in assisting customers who are using devices to shop and compare, whether Macy--s devices or their own.
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Handle all returns and delivery issues courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy--s commitment to our customer-the most important person in our stores.
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
• Be knowledgeable of and perform sales support functions related to POS procedures.
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Follows shortage programs and procedures. Qualifications and Competencies:
  • No Education or Experience Required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements:
    • Position requires prolonged periods of standing/walking around store or department
    • May involve reaching, crouching, kneeling, stooping and color vision
    • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
    • Frequently lift/move up to 25lbs Candidates in Colorado: Click here for Pay Range and here to learn about Benefits . Candidates in Connecticut: Click here for Pay Range Candidates in Nevada: Click here for Pay Range STORES00

Keywords: Macy--s, Washington DC , Retail Commission Sales Associate - Furniture/Mattresses, Tysons Corner Center - Part Time, Hospitality & Tourism , Mc Lean, DC