Customer Service Support Rep - Gaithersburg MD

Company: Kelly
Location: Gaithersburg
Posted on: November 22, 2021

Job Description:

Are you looking for work and want to get started and trained right away? You found the right spot! This is a Customer Support Representative position open in Gaithersburg, MD This is a Full time Temp to Hire position with an ASAP start BENEITS ARE OFFERED WHEN HIRED WHICH INCLUDE: Medical, Dental, 401K, vacation, and PTO(MUST COMPLETE TEMP ASSIGNMENT FIRST)

Schedule - M-F 8AM-5PM JOB SUMMARY: Under general supervision, performs basic service functions that support the customer s research and development community. Will provide administrative support to critical functions related to the planning scheduling activities and performance of preventative maintenance and reactive repair work orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for acting in accordance with appropriate client and CBRE company policies and procedures. Complete all required training. Provide administrative and data entry support in the lab. Escort vendors and contractors inside in the lab. Collaborate with technicians for annual asset inventories. Review and Perform video editing on training videos. Respond to client inquiries by connecting appropriate subject matter experts with customers to resolve/answer concerns. Provide support for shipping and receiving. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE: High School Diploma or general education degree GED required. Associate degree in a technical field preferred but not required. Related experience or equivalent work experience highly desirable. COMMUNICATION SKILLS: Strong written and verbal skills. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Anticipates others needs for information and ensures that the format of information meets the needs of the recipient. INTERPERSONAL SKILLS: Ability to work well with other employees, lab personnel, 3rd Party Service Providers and all levels of management. REASONING ABILITY: Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Understanding of when to ask questions. Requires basic analytical skills. OTHER SKILLS and ABILITIES: Experience and competency with various computer applications i.e., Microsoft Word, Microsoft Excel, database management applications, etc. . Ability to learn and become proficient with CMMS and reporting applications Ability to work independently or in teams. Consciences, self-starter requiring limited direction to achieve desired outcomes. For more information and an application, please respond to this Ad Or Give us a call ) you will be connected with a recruiter. Why Kelly -- ? You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

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