Customer Service Manager

Company: Eliassen Group, LLC
Location: Washington
Posted on: February 25, 2021

Job Description:

Eliassen Group is looking for a customer service manager who can help one of our DC clients engage a national network of volunteers who assist low- and moderate-income older adults navigate the process of applying for targeted programs using custom-designed digital fintech tools. In 2019, our client served over 15,000 older adults with a projected benefit of over $7M. In 2020, the Program will expand to 7 new states!Responsibilities:--- Responsible for the coordination and evaluation of an approval process to allow 4,000+ sites to provide in-person services nationwide.--- Build relationships across volunteer networks, community organizations, and governmental municipalities --- Research correspondence from government and public organizations --- Monitors state and county-level COVID-19 trends using web-based map tools. --- Monitors state and county-level COVID-19 trends using web-based map tools. --- Assists with responding to requests using the program's ticketing system software---Assignments typically include managing spreadsheets and internet searching for public correspondence. ---Strong knowledge of Excel along with general familiarity with Outlook and other MS Office applications is also required. ---Excellent analytical skills and communication skills required.Skills of desired candidate: An ideal candidate should have some of the following characteristics--- Passion for working with vulnerable or underserved populations--- Experience working with diverse communities--- Experience assessing community needs--- Experience collaborating and building partnerships--- Experience delivering presentations--- Written communication experience

Keywords: Eliassen Group, LLC, Washington DC , Customer Service Manager, Hospitality & Tourism , Washington, DC