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Team Leader

Company: Alankit Group
Location: Washington
Posted on: February 25, 2021

Job Description:

  • The person will be responsible for managing the operations of the Connect Centre.
  • Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.
  • Conducting combined and individual team meetings, review the work done by the teams.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction.
  • Ensure working closely with Project Director, Team leads of Connect Centre &Program Manager (Field) for better results.
  • Ensure daily, weekly and monthly reports through dashboard
  • Plan and implement overall call strategy Work Experience :-
    • Experience in working as Program Manager in any state-level programs not less than 2 years.
    • Proven experience as call centre manager or similar position for 5 years.
    • Experience of working in projects involving linkages with NGOs and government;
    • Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs.
      Skills Required:
      • Fluency in English, Hindi and local language with excellent verbal and writing skills.
      • Proficient in MS Office and call centre equipment/software programs.
      • Strong coaching and leadership skills, ability to motivate employees.
      • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
      • Strong communications and presentation skills.
      • Experience of quality reporting and documentation
      • Experience with training highly desirable.
      • Ability to travel frequently within the state.
      • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
        Interested candidates can share their resume on ratikas@alankit.com. Desired Candidate Profile Please refer to the Job description above Company Profile Alankit limited Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.

Keywords: Alankit Group, Washington DC , Team Leader, Hospitality & Tourism , Washington, DC

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