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Customer Service Represenative- DC pos #2

Company: Jones Logistics
Location: Washington
Posted on: February 16, 2020

Job Description:

Description

This position will require the individual to represent the company and support clients.

Responsibilities:

  • Provide email and phone support to customers
  • Work with customers to understand goals and business processes
  • Provide expert knowledge of our product to the customer
  • Drive to continually improve our internal process for customer care
  • Identify, troubleshoot and resolve issues encountered by users
    Qualifications:

    • Prior applicable experience in a technical support or professional services environment
    • A 4 year degree and/or 5+ years of demonstrated industry experience
    • Demonstrated analysis, problem solving and troubleshooting expertise
    • Comfortable interacting with all levels of management and roles within the client organization
    • Ability to effectively prioritize and escalate customer issues as required
    • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
    • Detailed, organized and results oriented
    • Ability to learn and assimilate technical information quickly
    • Enthusiasm, strong work ethic and a positive attitude

Keywords: Jones Logistics, Washington DC , Customer Service Represenative- DC pos #2, Hospitality & Tourism , Washington, DC

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