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Physician / Virginia / Locum or Permanent / Voice Channel Chatbot Tester Job

Company: Tandym Health
Location: Mc Lean
Posted on: August 7, 2022

Job Description:

A financial services company in Virginia is currently seeking a personable and hardworking professional to join their staff as their new Voice Channel Chatbot Tester. In this role, the Voice Channel Chatbot Tester will be responsible for writing and executing IVR test Scripts to support the delivery of self-service and/or personalized member experiences in the Voice Channel.
Responsibilities:

The Voice Channel Chatbot Tester will be responsible for:


  • Creating and/or auditing test scripts based on technical documentation, User Interface Design, and user story acceptance criteria
  • Providing testing LOE in the form of story points for assigned product/features
  • Creating test plans for functional and user acceptance testing
  • Executing test cases with integration test data to validate feature functionality
  • Documenting the testing results and preparing execution documentation for sign-off
  • Handling text to speech validations from QA point of view are tested and verified for product owner and business
  • Ensuring all requirements are tested by preparing test scenario traceability matrix
  • Analyzing failed test cases to identify failure points or external causes (e.g. bad test data, missed requirements, UID inaccuracies, code)
  • Collaborating with product owners and technical team to document associated defects
  • Validating fixes for defects through additional testing
  • Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality
  • Performing Agent Desktop functionality testing


    Qualifications:


    • 8+ years of experience as a Quality Analyst
    • Extensive experience in a Financial / Banking Call / Contact Center environments
    • Strong methodology experience with Agile, SCRUM, Waterfall
    • Ability to analyze and convert Business requirements for IVR Applications into test scenarios
    • Solid problem solving and time management skills
    • Great interpersonal skills
    • Excellent communicaiton skills (written and verbal)
    • Strong attention to detail
    • Highly organized

Keywords: Tandym Health, Washington DC , Physician / Virginia / Locum or Permanent / Voice Channel Chatbot Tester Job, Healthcare , Mc Lean, DC

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