Physician / Virginia / Locum or Permanent / Voice Channel Chatbot Tester Job
Company: Tandym Health
Location: Mc Lean
Posted on: August 7, 2022
Job Description:
A financial services company in Virginia is currently seeking a
personable and hardworking professional to join their staff as
their new Voice Channel Chatbot Tester. In this role, the Voice
Channel Chatbot Tester will be responsible for writing and
executing IVR test Scripts to support the delivery of self-service
and/or personalized member experiences in the Voice Channel.
Responsibilities:
The Voice Channel Chatbot Tester will be responsible for:
- Creating and/or auditing test scripts based on technical
documentation, User Interface Design, and user story acceptance
criteria
- Providing testing LOE in the form of story points for assigned
product/features
- Creating test plans for functional and user acceptance
testing
- Executing test cases with integration test data to validate
feature functionality
- Documenting the testing results and preparing execution
documentation for sign-off
- Handling text to speech validations from QA point of view are
tested and verified for product owner and business
- Ensuring all requirements are tested by preparing test scenario
traceability matrix
- Analyzing failed test cases to identify failure points or
external causes (e.g. bad test data, missed requirements, UID
inaccuracies, code)
- Collaborating with product owners and technical team to
document associated defects
- Validating fixes for defects through additional
testing
- Performing regression testing to ensure product integrity after
modifications, enhancements, and/or defect fixes are made to
existing functionality
- Performing Agent Desktop functionality testing
Qualifications:
- 8+ years of experience as a Quality Analyst
- Extensive experience in a Financial / Banking Call / Contact
Center environments
- Strong methodology experience with Agile, SCRUM,
Waterfall
- Ability to analyze and convert Business requirements for IVR
Applications into test scenarios
- Solid problem solving and time management skills
- Great interpersonal skills
- Excellent communicaiton skills (written and verbal)
- Strong attention to detail
- Highly organized
Keywords: Tandym Health, Washington DC , Physician / Virginia / Locum or Permanent / Voice Channel Chatbot Tester Job, Healthcare , Mc Lean, DC
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