Medical Assistant
Company: MEDSTAR HEALTH
Location: Chevy Chase
Posted on: June 25, 2022
Job Description:
Job Summary
MedStar Urgent Care is committed to
providing world-class, compassionate care to every patient, every
time, at every touch point during the experience. All associates
are accountable for their role in meeting patient experience
standards.Serves as the initial contact person at the medical
practice, principally responsible for all front desk and reception
activities. As needed, cross-trained to assist the back office as a
Medical Assistant either during normal front office shift or as
back up for unplanned or scheduled MA absences. Greets patients in
a service oriented and professional manner, answers phones,
monitors the reception area for patient comfort and potential
emergencies, registers, collects payments, and submits charges for
patients. Assists in coordinating patient care from an
administrative perspective.Minimum Qualifications
Education/Training
High school graduation or equivalent;
completion of an approved Medical Assistant program
preferred.Experience
1 year experience working in an
ambulatory care medical office preferred. Externship in a medical
or ambulatory health setting strongly
preferred.License/Certification/Registration
CMA (Certified Medical Assistant) by
the American Association of Medical Assistants or RMA (Registered
Medical Assistant) through the American Medical Technologists
within 6 months from hire date; CPR Certification.Knowledge, Skills
& Abilities
Ability to type 40 words per minute;
basic computer skills; excellent verbal /written communication and
customer service skills. Clinical competency as verified during the
initial 90 day orientation period and annually thereafter. Computer
and Electronic Medical Record skills and ability to function in a
variable clinical setting.Primary Duties and Responsibilities
Adheres to the MedStar Urgent Care
Code of Conduct and its Compliance plan.Closely monitors patient
flow, wait times and patient comfort levels in the reception area.
Collaborates with back office staff/intake in support of optimum
patient flow.Communicates availability of appropriate programs and
services to patients (examples:Star Pass Program, wait times,flu
vaccine availability); supports Marketing initiatives and may serve
as an extension of the Marketing team.Completes all mandatory
continuing education as established including OSHA, CPR, infection
control, billing, and safety.Contributes to the achievement of
established Urgent Care goals and objectives and adheres
topolicies, procedures, quality standards, and safety standards.
Complies with governmental and accreditation regulations.Exceeds
patient expectation by greeting them, coming around the reception
desk to assist and communicating frequently regarding wait
time.Manages the financial aspects of the front office, including
credit card transactions, receipts, cash and checks; logs and
reconciles all patient monies in accordance with policy.Manages the
intake of patients into the practice, screens for emergent
conditions, registers, verifies insurance and explains patient
financialresponsibility to patients; collects copayment prior to
care.Manages the patient discharge process which may include
issuing discharge paperwork, prescriptions, collecting patient
monies; inputs charges into the system.Participates in
multidisciplinary quality and service improvement teams as
appropriate. Participates in meetings, serves on committees and
represents the department and hospital/facility in community
outreach efforts as appropriate.Sorts and distributes clinic
mail.Supports organizational initiatives related to new technology,
clinical programs and improving the patient experience; seeks
opportunities for improvement in all clinic administrative
processes and services.Supports other members of the clinical team
when patient bottlenecks occur; may be asked to assist in bringing
patients back to triage and assuring optimal patient flow; manages
variable and unpredictable patient volume throughout the work
day.Takes personal responsibility for the neat appearance of the
front office, patient restrooms, exam rooms,and the reception area,
assuring each area represents MedStar Urgent Care in a positive
manner.Takes phone calls in accordance with policy and service
expectations for those customers on the phone as well as those in
the clinic; disseminates messages appropriately .Performs other
duties as assigned.About MedStar Health
MedStar Health is dedicated to providing the highest quality care
for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
fulfillment.Required
Keywords: MEDSTAR HEALTH, Washington DC , Medical Assistant, Healthcare , Chevy Chase, DC
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