WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Clinical Access Specialist

Company: Medstar Research Institute
Location: Washington
Posted on: November 22, 2021

Job Description:

Job Summary MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Under General Supervision, the Clinical Access Specialist acts as the first welcome at a MACC site for the caller on behalf of physician practices, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Elicits and records patient information and inquiries by following established protocols to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and practice staff. Advocates on the caller/customer behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening, empathy, courtesy, and professionalism. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Minimum Qualifications Education/Training High school graduation or equivalent; completion of an approved Medical Assistant (MA) program. # Experience 2 years of experience in a high - volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature, Minimum of 1 year telephonic customer service experience required; typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment. # License/Certification/Registration Certified Medical Assistant (CMA) by the American Association of Medical Assistants or Registered Medical Assistant (RMA) through American Medical Technologists or equivalent within 6 months of hire. # Knowledge, Skills # Abilities Ability to type 40 WPM accurately. Intermediate proficiency with basic technology programs including Microsoft Word (create and edit documents) and Microsoft Excel (create and edit spreadsheets). Ability to navigate through multiple technology programs simultaneously while speaking on the telephone. Ability to demonstrate exceptional interpersonal skills through telephone/written communication. Ability to empathize with and prioritize MedStar customer needs. Ability to determine customer needs and provide appropriate solutions. Ability to remain composed, focused and demonstrate compassion during stressful situations. Ability to demonstrate learning and decision making skills. Good composition skills - ability to compose a grammatically correct and accurate written communication. Strong multi - tasking ability with effective application of critical thinking skills. Ability to work in a high - stress, high complexity environment and demonstrate a high sense of urgency. Strong attention to detail is mandatory. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Responsible for inbound call handling to identify and assess callers# needs quickly and accurately. Solves problems systematically, using sound business judgment. Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs. Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy. Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner. Facilitates new patient registration and updates current registration. Maintains scheduling protocol knowledge base and designated skill set in order to meet established goals for scheduling accuracy, daily call metrics, and defined individual/team goals. Maintains subject matter knowledge of assigned specialties to effectively prepare prescription refill requests, lab result inquiries, and clinical questions to the providers. May be included in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Performs other duties as assigned. * Job Summary * MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient,every time, at every touch point. All associates are accountable for their role in meeting patient experiencestandards. * Performs clinical and administrative duties in an Ambulatory setting consistent with policies and procedures.Works under the supervision of a physician and performs data collection, venipuncture, laboratory testing,patient follow up, and assisting providers with patient exams. This position documents, as appropriate, in themedical records and supports optimal patient flow. Ability to work with 4 or more Specialty areas as needed.Must have knowledge base of multispecialty areas and a high degree of flexibility and willingness to learn. * Minimum Qualifications * Education/Training * High school graduation or equivalent; completion of an approved Medical Assistant program * * Experience * 1 year experience working in an ambulatory care medical office, preferably in a paperlessenvironment; minimum of externship in a medical or ambulatory health setting. 2 years back office medicalexperience strongly preferred. * * License/Certification/Registration * CMA (Certified Medical Assistant) by the American Association of Medical Assistantsor RMA (Registered Medical Assistant) through the American Medical Technologists or equivalent within 6months from hire date; CPR Certification. * * Knowledge, Skills & Abilities * Ability to type 40 words per minute; basic computer skills; excellent verbal /written communicationand customer service skills. Clinical competency as verified during the initial 90 day orientation period andannually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinicalsetting. * Primary Duties and Responsibilities * Calls in refill prescription medications for patients after physician approval and documentation; completes requisitions for tests (only if certified). * Cleans, stocks and sterilizes equipment and cleans and prepares patient rooms for care delivery. * Comprehends equipment and procedures for all specialists working within the facility. * Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. * Maintains equipment/environment (ie carts, cabinets, utility rooms, fridge); assists with medical supply requisition; discards outdated drugs and supplies from samples cabinet and equipment. * Maintains log system and performs required patient follow up for pap smears, Pb levels, HIV, mammograms, and STD------s. * Manages patient flow with consistent and frequent communication with patients/families as well genuine regards for their time and comfort. * Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings including: regular staff meetings, All staff meetings, training classes for safety, infection control, OSHA, EMR, CPR, TJC, safety, compliance and others as required; Serves on committees and represents the department and facility in community outreach efforts as appropriate. * Performs other duties as assigned. * Performs other testing and care consistent with the scope of the practice including, but not limited to, spirometry/PFTs, patient vitals and BMI, EKGs, vision and hearing testing, splinting, tuberculosis skin testing, pulmonary function testing, pregnancy testing, urinalysis, microbiology (Streptococcal testing and cultures) and general patient care under the supervision of the physician. Removes sutures /staples with provider written order after exam. * Performs patient follow up calls and profession communication or lab tests and clinical results in accordance with policy. * Performs venipuncture, finger sticks on adults and children, heel sticks on infants if applicable, and selected patient and laboratory testing. * Promotes an atmosphere of respect towards patients, families, vendors, employers and co-workers. Acts and communicates professionally at all times. Provides care consistent with MedStar------s mission, vision and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Acts as a mentor for the clinical staff; leads by example and fosters staff development. * Serves as a patient advocate throughout the care process and assist in patient discharge, assuring clarity for the patient or family member(s) in conjunction with the Referral Coordinator. * Supports other members of the clinic team during downtime and when patient bottlenecks occur assuring optimal patient flow; manages variable and unpredictable patient volume throughout the work day. Provides telephone triage services as needed. Supports the physician in patient examination, testing and education. * Supports the physician in patient examination, testing and education. * Under physician supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular (deltoid, gluteal and vastus lateralis according to policy).

Keywords: Medstar Research Institute, Washington DC , Clinical Access Specialist, Healthcare , Washington, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account