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IT Service Management Specialist

Company: Applied Insight
Location: Washington
Posted on: October 13, 2019

Job Description:

OVERVIEW

At Applied Insight, we leave no stone unturned in solving our customers technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. Our unique approach to information technology considers people first. We make it our job to understand our customer s mission and the user s reality right from the start, combining technology and process to deliver what customers really need to succeed from adaptation to innovation drawing on our long experience of supporting the US Defense, Intelligence and Federal Civilian communities.

Applied Insight (AI) is seeking an IT Service Management Specialist in Washington, D.C.

RESPONSIBILITIES

* Build strong relationships with both internal and external IT services teams (service owners, stakeholders, project offices) and senior management.
* Identify and recommend service metrics and KPIs to facilitate continuous service improvement.
* Collect metrics to report service performance.
* Measure service performance and enabling processes.
* Document and coordinate the standardization service processes.
* Facilitate the configuration of process improvement tools, processes, etc.
* Develop and support service management training initiatives.
* Facilitate the establishment of an authoritative service portfolio and service catalog.
* Facilitate development of a blueprint for service subscriber management.
* Ensure information within the service portfolio and service catalog is accurate, consistent, and up to date.

QUALIFICATIONS

* In-depth understanding and experience with ITIL and other service management frameworks.
* Ideal candidate will have experience in establishing service management.
* Substantial exposure to information technology, including enterprise hardware platforms and software applications.

Years of Experience: 10+

Education Required: High School Diploma

Certifications Required: ITIL certification is preferred, PMP certification is preferred.

EEO and Affirmative Action Policy: Applied Insight is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of Applied Insight to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Keywords: Applied Insight, Washington DC , IT Service Management Specialist, Executive , Washington, DC

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