WashingtonRecruiter
the smart solution for Washington DC jobs

Incident Analyst - IT Service Management/ITIL with Security Clearance

Company: General Dynamics IT
Location: Falls Church
Posted on: May 18, 2018

Job Description:

General Dynamics Information Technology - Health and Civilian Solutions Division is currently looking for an Incident Administrator - IT Service Management/ITIL to support our customer at DHA - Solution Deliver Division. This position in Falls Church, Virginia The qualified individual will be responsible for Incident Management ensuring that all incidents are identified, triaged, and resolved. He/She will need to be responsible for managing the volume of Tier 3 tickets for end user problems. Additionally, this position will be responsible for ensuring that all root cause analysis is documented in a clear and concise manner. Duties: -- * Provides troubleshooting support for application user tickets, including testing and seeking workarounds for user's issues * Monitor Incidents and Requests and assign them as appropriate to Tier 3 engineers * Act as a primary point of contact for all incidents and problem investigations * Work with team and other App Support team members to drive closure of incident tickets and perform follow-up actions identified through incident and problem management * Participate in regular reviews with the team to go over the status of incident tickets and liaise with other teams involved in resolving the issues * Writes technical documentation for the Application for multiple audiences * Tests the application after deployments * Perform other duties as assigned Education * Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical training or work experience. Qualifications * 5-8 years of related quality assurance experience. Customer Requirements: -- * 5+ years of experience working as an Incident/Problem manager in IT infrastructure & Operations environment * 3 - 4 years of relevant experience as a Major incident manager * Familiarity with ITIL v3 procedures, specifically Incident Management * Familiarity with Remedy Ticketing system (or equivalent) and ticket management procedures * Good written and oral communication & interpersonal skills * Good Customer Service skills (separate from Help Desk Tech support skills) * Experience working directly with Users and interfacing between various departments and projects Click on "TN" to join our Talent Network: TN For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #CB #HCSDCJ #DICE

Secret

Keywords: General Dynamics IT, Washington DC, Incident Analyst - IT Service Management/ITIL with Security Clearance, Executive, Falls Church, DC

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Executive Jobs


Records Management Analyst with Security Clearance
Description: A Records Management Analyst opportunity in Washington, DC, is available with Belcan Government Services. This is a direct, full-time opportunity, with benefits. Job Duties: --- Develop, review, update (more...)
Company: Belcan
Location: Washington
Posted on: 05/27/2018

Sales Manager in Training
Description: Sales Manager in Training As a Sales Manager, you have the opportunity to explore your entrepreneurial side. You will be engaged with inside retail sales, marketing, and business development while providing (more...)
Company: Mattress Firm
Location: Vienna
Posted on: 05/27/2018

Senior Events Manager - Bethesda Marriott (18000OIE)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Bethesda
Posted on: 05/27/2018


Sales Management Trainee
Description: If youre looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Holdings
Location: Chantilly
Posted on: 05/27/2018

Pain Management Physician (Woodbridge,VA)
Description: Pain Management Physician Woodbridge,VA Job BenefitsCompetitive compensation Travel-related expenses covered A-rated
Company: Barton Associates
Location: Woodbridge
Posted on: 05/27/2018

Physician Director
Description: Physician/MD qualifications required Psychiatry General - Job Title: Program Physician D.C Location: US-DC-Washington 275kFull BenefitsOverview:, a leading provider of opioid addiction treatment (more...)
Company: National Coalition of Healthcare Recruiters
Location: Washington
Posted on: 05/27/2018

VP of Planning
Description: Description Vice President, Planning If you rsquo re an amazing account planner, we should talk. Company has new, top-notch creatives and a growing, entrepreneurial team of planners, analysts and researchers (more...)
Company: Advertising & PR, Washington, DC
Location: Washington
Posted on: 05/27/2018

VP of Managed Services
Description: The Vice President, Managed Services is a pivotal role in our organization. The qualified candidate is dedicated to delivering an outstanding and consistent level of service to our customers. This role (more...)
Company: Internet / Online / Data Processing Services, Wash
Location: Washington
Posted on: 05/27/2018

104470 Clinical Project Manager/Clinical Trial Manager-onsite- relo ok
Description: Job DescriptionMinimum requirements: bull Overall PM experience - 4-5 years minimum bull CRA experience- 5 years bull CRO experience- 2-3 bull Experience managing a team of at least 5 CRAs bull (more...)
Company: Syneos Health (formerly INC Research /inVentiv Hea
Location: Washington
Posted on: 05/27/2018

VP of Development Eastern Region
Description: Essential Job Functions br br The Vice President of Development identifies and pursues new business opportunities, and coordinates a multidisciplinary team involved in the review, approval and finalization (more...)
Company: Hotels / Resorts / Casinos / Hospitality, Bethesda
Location: Bethesda
Posted on: 05/27/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn