Assistant Spa Manager

Company: Hand & Stone Franchise Corp
Location: Richmond
Posted on: June 2, 2025

Job Description:

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & developmentssistant Manager - Hand & Stone Massage and Facial Spa, Carytown
  
  Are you a responsible, dependable individual with excellent communication, management, and sales skills? Hand & Stone Carytown is seeking a motivated Assistant Manager to join our team and help lead one of the top-performing spas in the Richmond market.
  
  This is an exciting opportunity to support the Spa Manager in overseeing day-to-day operations and assisting in leading a high-volume spa. We are looking for someone who is goal-oriented, can lead by example, and possesses strong sales and management skills.
  
  Position Summary:
  
  As the Assistant Manager, you will work closely with the Spa Manager to ensure the smooth operation of the spa. Your responsibilities will include, but are not limited to:
  
  
  • Achieving membership sales goals.
  • Communicating sales promotions and service options to clients.
  • Managing client appointments, including scheduling and confirmations.
  • Greeting clients and assisting with check-ins and check-outs.
  • Maintaining knowledge of our products and services to provide clear and effective communication.
  • Assisting with the execution of daily operational tasks and goals.
  • Upholding cleanliness standards across the spa.
  • Effectively communicating with staff to optimize the appointment schedule.
  • Handling data entry and appointment bookings.
  • Managing staff schedules for the front desk, massage therapists, and estheticians.
  • Overseeing staff training and development.
  • Managing inventory and ordering retail and professional products.
  • Assisting in the creation and implementation of sales goals for staff.
  • Ensuring adherence to corporate protocols.Position Requirements:
    
    
    • Proven sales experience with a track record of success; membership sales experience is a plus.
    • Strong leadership skills and a desire to advance into top-level management roles.
    • Availability to work flexible hours, including nights, weekends (Sundays), and holidays.
    • Excellent verbal and written communication skills.
    • Ability to stay organized, prioritize tasks, and multitask in a fast-paced environment.
    • Proficiency in computer systems; experience with retail/appointment booking software is a plus.
    • Strong team player who can also work independently with minimal supervision.
    • Problem-solving skills, especially in customer conflict resolution.If you're ready to take the next step in your management career and contribute to a thriving team, we'd love to hear from you!
      
      
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Keywords: Hand & Stone Franchise Corp, Washington DC , Assistant Spa Manager, Executive , Richmond, DC