Chief of Staff for Chief Technology & Product Officer (CTPO)
Company: Extreme Networks, Inc.
Location: Washington
Posted on: October 31, 2024
Job Description:
Extreme Networks Named to Computerworld's 2023 List of Best
Places to Work in IT!Over 50,000 customers globally trust our
end-to-end, cloud-driven networking solutions and rely on our
top-rated services and support to accelerate their digital
transformation efforts and deliver progress like never before. With
double-digit growth year over year, no provider is better
positioned to deliver better outcomes on scale than Extreme.We
believe in "walking the walk" of our strong core values which
enable us to successfully advance together. Diversity and Inclusion
is a vital part of our values and beliefs, and we're proud to
foster an environment where every Extreme employee can thrive.Come
become part of something big with us! We are a global leader, with
hubs in North America, South America, Asia Pacific, Europe, and the
Middle East.OverviewAs a strategic business leader & trusted
advisor to the CTPO (Chief Technology & Product Officer), the Chief
of Staff (CoS) will enable the CTPO to effectively fulfill the
commitments to driving technological innovation, shaping the
digital roadmap, and ensuring the successful implementation of
technology initiatives within the company.The CoS will have the
opportunity to drive and influence the Product organization's
transformation through near-term business execution and long-term
strategy formulation. This role will work closely with the Products
leadership team as well as strategy and operation leaders across
the office of the CEO, Sales, Marketing, and Customer Experience
organizations.It is both a strategic and operational excellence
position that requires a combination of focus and flexibility, a
balance of responsiveness, diplomacy, and assertiveness. A
successful candidate will be a highly resourceful and
self-motivated individual with strong emotional intelligence,
business savvy, and communication acumen.This leader will be the
voice of the CTPO in all forums internal and external & will be
responsible for delivering the results of the cross-functional team
at Extreme.Responsibilities:
- Drive & lead strategic projects directly involving the
CTPO:
- Provide detailed analysis in advance of virtual and in-person
meetings daily, and at special events. Capture takeaways and drive
to a conclusion.
- Drive strategic and cross-functional initiatives and monitor
progress/achievement of actions and focus areas.
- When alignment is absent or key deliverables won't be met,
openly communicate and elevate those issues with the CTPO and
ideate to resolve the problem and mitigate risk.
- Represent the CTPO in internal and external meetings & forums:
- The CoS should be able to attend meetings on behalf of the CTPO
including internal and external meetings including cross-functional
teams and accurately reflect the CTPO's position.
- The CoS should be able to relay the meeting
actionable/deliverables/decisions back to the CTPO.
- Support and promote Extreme Networks' core values:
- The CoS will support, cultivate, and promote Extreme's core
leadership values for winning: candor, transparency, ownership,
teamwork, curiosity, and inclusion. The CoS will partner closely
with the CTPO and cross-functional organizations to strategize and
provide insights and solutions on talent priorities & needs to
promote communications, collaboration, and camaraderie.
- Design, review, and approve CTPO's internal and external
communications:
- Design, review, and approve CTPO's communications (providing
direction, edits, or create if needed, etc.), ranging from the
CTPO's update at Board meetings and CEO's QBRs, to follow-up
correspondence related to the CTPO's various meetings with
customers, partners, and staff, as well as various external
speaking engagements.
- Lead rhythm of business and operational meetings:
- The CoS will lead alongside the CTPO business meetings,
including Products leadership weekly staff, Products quarterly
business reviews (QBRs), and Products employee monthly town
halls.
- The CoS will partner closely with the Products leadership team
to align the agenda, drive business objectives & deliverables to
ensure optimal meeting productivity and faster decision
making.
- Create, track, measure and monitor KPIs for the Product
Organization:
- The CoS will collaborate with the internal product teams, sales
operations, and marketing team to develop and agree upon a common
set of products KPIs (along with measurement methodologies, and
reporting format), that Products organization is accountable and
responsible for.
- The CoS will engage Products organization stakeholders to meet
frequently for continuous inspection of KPIs, course correction,
and process optimization, to ensure all teams work together to
reach a shared goal of revenue growth.
- Drive Product Organizations' Annual Budget Planning and
Long-Range Planning Process:
- The CoS owns & drives the operational process and timeline, of
product organization's annual budget planning and long-range
planning cycles.
- Representing the CTPO and the Product organization, the CoS
will attend planning meetings with counterparts from finance,
marketing, sales, and customer experience, to ensure
cross-functional requirements and dependencies surface early in the
planning cycle.
- The CoS will maintain data and budget spending to evaluate
actual performance and make recommendations to business leaders on
performance target achievement.
- The CoS will develop data-driven analyses to optimize resources
and ensure that business plans can be translated into financial
value.About the right person:
- 10+ years' experience in technology, preferably in CoS,
communications, business operations, and/or related leadership
positions. Industry knowledge in networking, telecommunications,
and cloud SaaS is a plus.
- Track record of frequent collaboration with the Executive
leadership team.
- Excellent speaking, written, and presentation skills.
Experience developing transparent business communications and
change management strategies.
- Ability to synthesize and analyze data to solve complex
business challenges.
- Experience leading multi-faceted transformation projects,
programs, and initiatives. Track record of prioritizing and
organizing work to achieve goals and surpass expectations.
- Proven track record with data-driven budget planning integrated
across multiple functions and aligned with disciplined financial
return objectives.
- Proven ability to navigate complex technology landscapes and
align technology initiatives with business objectives.
- Familiarity with Agile and DevOps methodologies for software
development/delivery.
- Bachelor's degree. MBA is a plus.How you get things done:
- Energy/drive. Exhibits energy, enthusiasm for the business, a
strong desire to achieve, and a high dedication level.
- Organization / Planning. Strategic and facilitative,
open-minded, organized yet flexible.
- Analysis skills. Identifies significant problems and
opportunities. Analyzes people in depth. Sorts the wheat from the
chaff, determining root causes.
- Integrity. Positive attitude and demonstrated unwavering
integrity. Trusted advisor to the CTPO as well as the broader
Products organization leadership team, earning the trust of
co-workers. Puts organization above self-interest.
- Agility. Achieves results despite lack of resources. Goes
beyond the call of duty. Shows bias for action. A results-oriented
"doer."
- Adaptability. Not rigid. Copes effectively with complexity and
change.$220,000 - $300,000 a yearExtreme Networks, Inc. () creates
effortless networking experiences that enable all of us to advance.
We push the boundaries of technology leveraging the powers of
machine learning, artificial intelligence, analytics, and
automation. Over 50,000 customers globally trust our end-to-end,
cloud-driven networking solutions and rely on our top-rated
services and support to accelerate their digital transformation
efforts and deliver progress like never before. For more
information, visit Extreme's or follow us on Twitter, LinkedIn, and
Facebook.We encourage people from underrepresented groups to apply.
Come Advance with us! In keeping with our values, no employee or
applicant will face discrimination/harassment based on: race,
color, ancestry, national origin, religion, age, gender, marital
domestic partner status, sexual orientation, gender identity,
disability status, or veteran status. Above and beyond
discrimination/harassment based on "protected categories," Extreme
Networks also strives to prevent other, subtler forms of
inappropriate behavior (e.g., stereotyping) from ever gaining a
foothold in our organization. Whether blatant or hidden, barriers
to success have no place at Extreme Networks.
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Keywords: Extreme Networks, Inc., Washington DC , Chief of Staff for Chief Technology & Product Officer (CTPO), Executive , Washington, DC
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