Security Concierge Manager
Company: Disability Solutions
Location: Washington
Posted on: September 28, 2024
Job Description:
Job Summary Job Title: Concierge ManagerLocation: Washington,
DCSalary: $75,000 - $85,000 / year About Us:Join our dynamic team
here at GardaWorld, where innovation and excellence are at the
forefront of everything we do. We are committed to safeguarding our
client's people and assets, and we need a leader who shares our
passion for security and intelligence.Job Description:GardaWorld is
seeking an experienced and dynamic Concierge Manager to lead our
concierge team and deliver unparalleled service to our
distinguished client. This pivotal role demands an individual with
exceptional leadership skills, advanced concierge acumen, and the
ability to provide bespoke service in a high-pressure
environment.Responsibilities:
- Lead, manage, and inspire the concierge team, including
recruitment, comprehensive training programs, and rigorous
performance evaluations.
- Develop and enforce sophisticated standard operating procedures
to guarantee superior and efficient concierge services.
- Strategically oversee scheduling and task allocation to
maximize team productivity and service quality.
- Uphold and elevate the highest standards of customer service by
proactively addressing and resolving guest inquiries, requests, and
concerns with precision and professionalism.
- Foster collaboration with other departments such as front desk,
housekeeping, and maintenance to ensure seamless operations and
exceptional guest satisfaction.
- Conduct thorough analysis of guest feedback and implement
strategic improvements to enhance service delivery.
- Maintain an extensive and updated knowledge of local events,
attractions, restaurants, and services to offer personalized
recommendations.
- Resolve visitors and client complaints with a calm,
professional demeanor, ensuring satisfaction and retention.
- Ensure strict adherence to all company policies, procedures,
and regulations, and foster a culture of compliance and
excellence.Qualifications:
- Significant experience in a senior supervisory or managerial
role within the luxury hospitality sector, particularly in
concierge or guest services.
- Proven leadership and team management skills with a track
record of developing high-performing teams.
- Exceptional communication and interpersonal skills, with the
ability to engage and build rapport with high-profile clients.
- Exemplary customer service skills with a demonstrated ability
to provide personalized and anticipatory service.
- Superior multitasking and prioritization skills in a
fast-paced, high-stakes environment.
- In-depth knowledge of local and regional attractions, fine
dining, and exclusive services.
- Advanced proficiency in modern computer systems and software
applications.
- Availability to work flexible hours, including evenings,
weekends, and holidays, to meet the demands of our clientsBenefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and growth.
- A collaborative and inclusive work environment.
Keywords: Disability Solutions, Washington DC , Security Concierge Manager, Executive , Washington, DC
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