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Customer Experience Project Manager

Company: Freeman
Location: Washington
Posted on: May 11, 2024

Job Description:

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.


The Customer Experience Project Manager will manage multiple, complex projects designed to drive Transformation objectives, Customer Experience related initiatives, and introduce new features or enhancements. The role is also intended to inspire new thinking and bring a fresh perspective to facilitate more efficient and effective processes. A significant portion of the role will be focused on leading process, organizational, and technology-related initiatives.

This position will support our Customer Experience team and is eligible to work a remote schedule.

Essential Duties & Responsibilities

--- Formulate project scope, plan, and working framework to align with Program Charter outcomes.

--- Provide project oversight and is accountable for project delivery and business results.

--- Monitor and maintain program timelines, milestones, and resource requirements.

--- Monitor stakeholder expectations. Take corrective action to address gaps.

--- Resolve issues/risks/decision support that do not require Program Manager attention.

--- Produce and manage related project related documentation including project plans, status dashboards, stakeholders communications, project updates, and roadmap.

--- Participate in quality management reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.

--- Ability to review project deliverables for completeness and quality, and compliance with established project standards.

--- Provides ad-hoc documentation and project support to the business.

--- Provides documentation of current and future state processes.

Education & Experience

--- BS or BA degree or equivalent combination of education required.

--- 4+ years of experience as a Project Manager

--- 2+ years of executive-level professional experience in a corporate setting

--- PMP a plus.

--- At least 1-2 projects related to implementing end-to-end enterprise systems; such as SAP, Salesforce, MS Dynamics, MDM

--- Exceptional customer service and organizational skills required.

--- Strong interpersonal communication and facilitation skills.

--- Strong presentation skills.

--- Sense of urgency and initiative.

--- Excellent written and verbal communication skills.

--- Ability to work independently.

Certificates, Licenses, Registrations

PMP preferred.

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

Keywords: Freeman, Washington DC , Customer Experience Project Manager, Executive , Washington, DC

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