Operations Voice Manager with Security Clearance
Company: TekSynap
Location: Arlington
Posted on: April 16, 2024
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Job Description:
Responsibilities & Qualifications RESPONSIBILITIES--- Overseeing
and managing all aspects of the team supporting voice services for
JSP supported customers, including VoIP, VoSIP, and TDM
technologies.
* Ensure the operational efficiency, maintenance, and compliance of
voice infrastructure while adhering to modernization efforts.
* Provide technical leadership, manage projects, and deliver
exceptional customer service
* Develop and execute a preventive maintenance program to keep
voice infrastructure up-to-date with patches, upgrades, and
security/compliance requirements.
* Continuously monitor performance of voice systems, report on
performance, and take corrective actions.
* Operate and maintain VoIP, VoSIP, and TDM systems at various
locations under JSP purview.
* Monitor operational status of switching systems and network
components.
* Provision VoIP, VoSIP, ACD, and TDM services and perform MACs
provisioning.
* Ensure system operation meets specified performance requirements
and provide performance reporting.
* Develop and execute test plans for voice services.
* Maintain and update all as-built design and O&M manuals for
equipment, ensuring compliance with government regulations.
* Provide metric reporting aligned with monthly contract IPR for
tracking and trend analysis.
* Support telecommunication system configuration management using
Government-provided infrastructure and management tools.
* Provide technical and project management coordination for JSP
voice projects and for JSP customer voice projects.
* Provide system reporting and ensure the system can produce
Standard and Custom ReportsREQUIRED QUALIFICATIONS---
Experience:
* 10+ years of relevant experience in operations management, VoIP,
or Telecom
* Certifications:
* CompTIA Security + CE
* Education:--- Bachelor's degree in IT or related field
* Clearance: Must possess a Top Secret/SCI clearance Overview We
are seeking an Operations Voice Manager to join our team supporting
DISA JSP ETM in Arlington, VATekSynap is a fast-growing high-tech
company that understands both the pace of technology today and the
need to have a comprehensive well planned information management
environment"Technology moving at the speed of thought" embodies
these principles - the need to nimbly utilize the best that
information technology offers to meet the business needs of our
Federal Government customersWe offer our full-time employees a
competitive benefits package to include health, dental, vision,
401K, life insurance, short-term and long-term disability plans,
vacation time and holidaysVisit us at www.TekSynap.com Apply now to
explore jobs with us! The safety and health of our employees is of
the utmost importanceEmployees are required to comply with any
vaccination requirements mandated by contract, applicable law or
regulationBy applying to a role at TekSynap you are providing
consent to receive text messages regarding your interview and
employment statusIf at any time you would like to opt out of text
messaging, respond "STOP"Additional Job Information COMPETENCIES---
Establish Focus
* Change Management
* Develop Others
* Oral Communication--- Written Communication--- Interpersonal
Awareness
* Build Relationships
* Analytical Thinking
* Conceptual Thinking
* Strategic Thinking
* Technical Expertise
* Initiative
* Foster Innovation
* Results Oriented
* Teamwork--- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of the
jobReasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.--- Location:
Arlington, VA
* Type of environment: Office
* Noise level: Medium
* Work schedule: Schedule is day shift Monday - FridayMay be
requested to work evenings and weekends to meet program and
contract needs.
* Amount of Travel: Less than 10%
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this jobReasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functionsWhile performing the duties of
this job, the employee is regularly required to use hands to
handle, feel, touch; reach with hands and arms; talk and hearThe
employee is regularly required to stand; walk; sit; climb or
balance; and stoop, kneel, crouch, or crawlThe employee is
regularly required to lift up to 10 poundsThe employee is
frequently required to lift up to 25 pounds; and up to 50 poundsThe
vision requirements include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
focusWORK AUTHORIZATION/SECURITY CLEARANCE U.SCitizen Top
Secret/SCI clearance OTHER DUTIES Please note this job description
is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this jobDuties, responsibilities and activities may
change at any time with or without noticeEQUAL EMPLOYMENT
OPPORTUNITY In order to provide equal employment and advancement
opportunities to all individuals, employment decisions will be
based on merit, qualifications, and abilitiesTekSynap does not
discriminate against any person because of race, color, creed,
religion, sex, sexual orientation, gender identity, protected
veteran status, national origin, disability, age, genetic
information or any other characteristic protected by law (referred
to as "protected status")This nondiscrimination policy extends to
all terms, conditions, and privileges of employment as well as the
use of all company facilities, participation in all
company-sponsored activities, and all employment actions such as
promotions, compensation, benefits, and termination of
employmentTekSynap is committed to ensuring that our online
application process provides an equal employment opportunity to all
job seekers, including individuals with disabilitiesIf you believe
you need a reasonable accommodation in order to search for a job
opening or to submit an application, please contact for
assistance.
Keywords: TekSynap, Washington DC , Operations Voice Manager with Security Clearance, Executive , Arlington, DC
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