WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Senior Manager, Product Manager, Card Product Operations

Company: Capital One
Location: Mc Lean
Posted on: February 12, 2024

Job Description:

West Creek 1 (12071), United States of America, Richmond, VirginiaSenior Manager, Product Manager, Card Product OperationsThis role sits in a Horizontal Product Operations & Analytics team across EPCP2 (Emerging Payments Card Products & Platforms). In this role you will work to build and socialize best practices, processes and identify critical tooling necessary throughout the Product life cycle. This role will partner closely with various product, technology, operational and analytics peers and leaders across the Capital One Organization.Job responsibilities:* Build and own the ecosystem of best practices, processes and tooling throughout the product life cycle* Identify strategic process and tooling gaps and implement solutions to address* Establish the roles and responsibilities within the product life cycle of Product Managers, Engineers and Product Operations associates in order to build products* Partner with other Card Product Operations towers to implement product best practices, processes and tooling within the broader Product Operations function* Build and own change management and training processes for product best practices, processes and tooling, while establishing feedback loops with customers to drive continuous improvement* Develop strategy and get buy-in from leadership on where best practices, processes and tooling is centralized with the enterprise and where it is federated (i.e. specific within EPCP2)* Develop OKRs to measure effectiveness of best practices, processes and toolingIn this role, you'll be expected to demonstrate proficiency in four key areas:* Human Centered* You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage* You'll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs* Business Focused* You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One* You'll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically* Technology Driven* You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics* You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems* You'll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind* Transformational Leadership* You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments* You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed wayWe want you if you are:* Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.* Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.* Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.* Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.* Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.* Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.Basic Qualifications:* Bachelor's Degree or military experience* At least 5 years of experience in digital product managementPreferred Qualifications:* Bachelor's Degree in Computer Science or Engineering* MBA or Master's degree* 3+ years of experience in Agile product management* Experience translating business strategy and analysis into consumer facing digital productsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Washington DC , Senior Manager, Product Manager, Card Product Operations, Executive , Mc Lean, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account