Waitlist Manager View Details

Company: Ocean State Job Lot
Location: Washington
Posted on: September 21, 2023

Job Description:

About District of Columbia Housing AuthorityThe District of Columbia Housing Authority provides quality affordable housing to extremely low- through moderate-income households, fosters sustainable communities, and cultivates opportunities for residents to improve their lives. Location: Eligibilty and Continued Occupancy Division

• Supervises and effectively utilizes subordinate staff, including: assigning and reviewing work; utilizing personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with established standards; recommending personnel actions; participating in the selection of new employees; approving and disapproving leave; investigating complaints and resolving differences between employees and groups of employees; providing adequate training opportunities; and providing such guidance as needed to assure the expeditious accomplishment of work and the development and maintenance of competent staff;
• Serves as principal advisor and Authority technical expert to the Deputy Director on eligibility policies and programs; responsible for the formulation of plans and procedures for the operation and management of Authority's waiting lists ; coordinates major program changes with senior officials within the Authority and analyzes any problem areas resulting from such changes; develops solutions to problems in procedures, application of policy, and conflicts in areas of responsibility;
• Ensures that operating procedures for all eligibility activities are completely documented and that documented procedures are updated and revised, as necessary. Must take continuous action to remain current with ever changing program activities/mandates and disseminates updated information within the Authority;
• Provides supervision and coordination for designated voucher assistance eligibility activities of assigned staff; ensures that work is carried out in accordance with the Agency's strategic plan, mission, vision and values; -
• -Maintains comprehensive waiting lists of applicants for assisted housing; prepares an annual report which establishes the maximum number of persons estimated to be housed from the waiting list. This estimate will be based on applicants housed from the waiting list from October 1 through September 30 of the previous fiscal year;
• Plans routine operations, special projects, and new and improved activities; reviews and approves work plans, and confers with subordinates to develop properly structured activities with clearly delineated tasks, responsibilities, reporting requirements, and time frames;
• Provides regular and special status reports on areas of responsibility as mandated; keeps the Deputy Director briefed on work progress, significant facts, achievements and problems; and provides recommendations for solution to problems;
• Conducts regular and special staff meetings to discuss work operations, problems and concerns, changes, achievements, etc.; -
• Communicates with staff regarding assignments, projects, problems to be solved, milestones, and/or program issues under review; and establishes timeframes for completion;
• Performs quality control audits of defined assisted housing program customer service and admission work processes;
• Evaluates and analyzes various program operations and provides the Deputy Director/Director with statistical information for making decisions on HCVP and/or admissions related work processes;
• Reports monthly on data entry statistics for assisted housing programs waiting lists and/or performance;
• Prepares a monthly Quality Control Audit Summary that details the findings of the QC process for the various program waiting lists and records of management functions;
• Assists in the accumulations and preparation of forecast data used in the intake and waiting lists management for assisted housing programs administered by DCHA;
• Advises and ensures compliance for record retention and the archiving of records and files; acts as the Custodian of Records in all judicial proceedings requesting the presence or assistance of the assisted housing "custodian of records" for the Admissions and Eligibility; appears as a witness in judicial proceedings for applicants of assisted housing programs;
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the instructions on work priorities, methods, deadlines, and quality have been met;
• Maintains program and administrative reference materials, project files and relevant background documents; and makes available policies, procedures and written instructions; maintains current knowledge to provide to subordinate staff members regarding procedures, policies, directives, etc.;
• Prepares reports and maintains records of work accomplishments and Data Control and Analysis information, as required; and coordinates the preparation, presentation and communication of work-related information to management staff;
• Prepares correspondence, and technical and status reports, keeping management informed at all times;
• Performs other related duties as assigned . Bachelor's degree from an accredited college or university; and at least (4) four years of experience, including at least one year of supervisory experience in a public housing environment preferred; or the equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted. Collective Bargaining Unit: -This position is -NOT -in a collective bargaining unit. The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history. - This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment. EEO Statement: - The DC Housing Authority is an Equal Opportunity Employer. Without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation, all qualified candidates will be considered. U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.
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Keywords: Ocean State Job Lot, Washington DC , Waitlist Manager View Details, Executive , Washington, DC