Assistant General Manager - DC
Posted on: September 21, 2023
About the Company:
Industrious is the largest premium workplace-as-a-service provider
and home to the highest-rated workplaces in the industry.
Everything we do comes down to creating great days for teams of all
sizes and stages, including our own. We believe that what makes a
great day at work is the people on your team, and the problems you
get to solve together. We're looking for people who love thinking
outside the box and thrive in a truly collaborative setting. As
teammates we encourage new ideas and toast every win. We're excited
about having a meaningful impact on people's workplace
Great days also start when everyone can be their authentic self at
work. Diversity of backgrounds, thoughts, and ideas is critical to
our success in delivering great workplace experiences, both for our
members and for each other. Industrious is committed to creating an
inclusive, respectful environment that embraces your individuality
and quirkiness. You are valued for who YOU are. We celebrate our
people as individuals who can accomplish great things when we work
together as one team.
We are proud to have been recognized as one of America's 500
fastest-growing companies in 2020 by Inc. Magazine and one of
Forbes' Best Startup Employers.
To learn more, visit .
About the Role:
The Assistant Area Manager role is a pivotal role at Industrious,
supporting and overseeing 3 to 5 of our locations and requiring a
breadth of diverse skills to achieve your goals of maintaining a
high quality customer experience, hiring and managing all Member
Experience Associates, driving a healthy P+L, assisting in
providing effective tours, and cultivating team development for
your area. Your leadership will be crucial as we expand our 150
locations across the globe.
You might spend the day coaching and inspiring your team members,
project managing local marketing efforts, pitching in to help drive
sales in a high potential location, helping one of your team
members with a difficult member issue, or covering for one of your
team members while they are out on vacation.
You will have the opportunity to shape and define how Industrious
operates overall, using your unique vantage point - close enough to
our local teams and members yet seeing patterns across a number of
locations - to propose and lead network-wide changes that make us
better every day.
Success will mean providing a happier, more productive, and more
connected workplace for thousands of amazing members, and a highly
engaged and effective team in our locations.
As Assistant Area Manager, you will:
- Directly manage a team of 1-3 Member Experience Associates who
help drive member experience.
- Strengthen your team, build a culture of excellence and
hospitality, and develop future Industrious leaders through
in-depth coaching, performance management and hiring
- Serve as the face of the business in your area. This will
include playing a hands-on role in sales, engaging in negotiations
with large potential members, handling local PR requests and
resolving challenging member relations issues
- Assist General Manager in the launch of new locations in your
area, including execute against hiring, marketing and sales goals,
in partnership with our launch team
- Collaboratively partner with your General Manager, the
marketing team, sale team, the centralized operations team and
other Assistant General Managers to support your area goals and
- Analyze, report on and take action against key performance
metrics, including, but not limited to: Net Promoter Score, Revenue
and Profit vs. targets, Performance against Hospitality Standards,
and Operational Consistency
- Proactively identify and drive implementation of opportunities
for improvement across all elements of our unit operations
- As necessary, perform on-the- ground coverage for your team
members while they are out on vacation
- Proven ability to lead and inspire 3+ person teams to deliver
- Strong management and coaching skills
- Excellent communication skills with the ability to comfortably
handle difficult conversations
- Comfort with numbers and experience working in a metrics-based
- Willingness to travel to each location weekly
- Passion for creating exceptional customer experiences
- Experience driving local marketing and sales
The annual base compensation range for this role is between $80,000
and $90,000. The successful candidate's actual base compensation
will be based upon a variety of factors, including but not limited
to work experience, job-related knowledge, skills, and professional
You will also be eligible for an annual bonus calculated based on
individual and company performance.
Base and bonus compensation are just two components of Industrious'
total compensation package that may be available to employees.
Other great employee perks and benefits include heavily subsidized
healthcare plans, generous paid time off, company stock options,
wellness programs, professional development grants, 401k plan, and
many other benefits, subject to applicable eligibility criteria and
If your expected compensation falls outside of the given range, and
you are still interested in working at Industrious, why not join
our Talent Pipeline and be kept in the loop for all new
opportunities that could be a good fit for your experience.
Keywords: Industrious, Washington DC , Assistant General Manager - DC, Executive , Washington, DC
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