Talent & Culture Manager
Company: LIFT, Inc.
Posted on: September 21, 2023
POSITION: TALENT & CULTURE MANAGER
LOCATION: WASHINGTON, D.C.
REPORTS TO: DIRECTOR OF TALENT & CULTURE
SUPERVISES: TALENT & CULTURE COORDINATOR
FLSA STATUS: EXEMPT
SALARY RANGE: $70,000-80,000/year
ABOUT OUR ORGANIZATION
Founded in 1998, LIFT is a nonprofit organization on a mission to
break the cycle of poverty by investing in parents. LIFT's
one-on-one coaching program empowers parents to set and achieve
goals that put families on the path toward economic mobility - such
as going back to school, improving credit, eliminating debt, or
securing a living wage. In addition to coaching, LIFT parents also
receive direct cash infusions to reinvest in their families and
goals.LIFT partners with colleges, governments, and health systems
to deliver its services nationwide and operates sites in Chicago,
Los Angeles, New York, and Washington, D.C. Learn more at
LIFT is at an exciting moment in its organizational trajectory. We
aim to further scale our impact by 1) making continuous
improvements to our direct service model, 2) partnering with other
organizations and agencies to deliver LIFT's program and support to
the families they serve, and 3) influencing policy change at the
local, state, and national level. We are looking for team players
who thrive in a growth environment of continuous improvement, are
committed to LIFT's mission, and uphold LIFT's values of diversity,
equity, excellence, hope, and relationships.
*LIFT is operating under a hybrid remote/in-person schedule, and
this role will be expected to work in the office as needed,
potentially up to twice a week.
This is an exciting opportunity for an experienced talent/people
operations professional to use their expertise to make an impact in
a growing, mission-driven organization with opportunities for
advancement in a career that brings them joy. The Talent & Culture
Manager will be a key member of hands-on team that maintains and
applies continuous improvement to the smooth operations of the
organization's talent and culture functions to ensure a supportive
candidate and employee experience.
The individual in this role is an experienced talent generalist who
can help manage all aspects of the employee life cycle
(recruitment, on/offboarding, retention, and employee development)
as well as compliance, benefits, payroll, and some key
organizational culture initiatives. This role will initiate and
support improvements in processes and practices, and the individual
thrives in an evolving organization. The person in this role will
have proven management and coaching experience to manage and
develop the Talent & Culture Coordinator. This position is based in
Washington, DC and supports LIFT's approximately 60 employees and
40 interns across LIFT's regional sites and national teams.
Travel requirement, in addition to local travel and connection to
the DC office, is once a year for approximately 3-4 days for LIFT's
annual All Staff Retreat in one of its regional cities.
- Project Management: Develop and implement project plans for
various Talent & Culture-related initiatives, ensuring that
projects stay on track and that relevant stakeholders are
- Systems Design & Continuous Improvement: Advise on and
implement improvements to Talent & Culture systems, processes, and
procedures for greater efficiency and effectiveness.
- Management & Coaching:
- Manage, coach, and develop the Talent & Culture
- Employee Relations: Support staff and Talent & Culture Team on
employee relations, elevating them to the Talent & Culture Director
- Manage day-to-day people operations with the employee
- Recruitment: Collaborate with hiring managers while working
with contract recruiters to plan and carry out recruitment
processes that attract a diverse pool of talented candidates; track
and initiate candidate communication; and track and improve upon
LIFT's days-to-hire metrics to fill open roles in a timely manner
while balancing race equity objectives.
- Onboarding: Update, improve upon, and implement standardized
onboarding processes that set new employees up for success within
- Engagement & Retention: Conduct and act on learnings from
employee engagement surveys.
- Compensation & Rewards: Support the team's efforts to
continuously improve LIFT's compensation and rewards strategy and
manage special projects to drive key changes.
- Performance Management: Implement and make continuous
improvements to LIFT's performance management process, including
managing review cycles; ensuring managers have tools to coach and
provide feedback to team members;helping to design and implement
LIFT's professional development initiatives.
- Offboarding: Manage separation procedures including conducting
and deriving learnings from exit interviews, working with managers
on transition plans and communication with staff about departing
employees, and ensuring departing employees are clear on
- Manage compliance:
- Compliance and Policies: Leverage network, resources, and legal
support on employment laws in LIFT's physical locations (Chicago,
DC, Los Angeles, and New York) and states in which remote employees
work; advise on, create/update, and implement policies to ensure
compliance; manage updates to employee handbook; manage annual
- Payroll: Manage and process payroll changes with outsourced
payroll provider; ensure that changes are communicated to
appropriate staff and vendors; run reports as necessary.
- Benefits: Assist with planning, implementation, and management
of benefits plans; manage employee benefits communications during
open enrollment and throughout the year; work with broker to
resolve issues; manage parental leave process.
- Data analysis: Design improvement to data gathering, analysis,
and dashboards of talent data around recruitment, retention,
compensation, and rewards, particularly as it pertains to equity;
support communicating results to Leadership Team and
- Culture: Contribute to a culture of inclusion, well-being, and
alignment with of equity, diversity, relationships, excellence, and
OUR IDEAL CANDIDATE:
- You are committed to LIFT's and .
- You have 4-8+ years' experience in people operations, ideally
as a generalist in a mission-driven setting.
- Management and Coaching: You have been an effective people
manager for 1-2+ years and empower team members to grow and succeed
through feedback, coaching, instruction, encouragement, and
appropriate delegation. You give and receive positive and
constructive feedback and enact change as a result.
- Project Management and Results-orientation: You focus on
results and desired outcomes, keeping team and organizational goals
in mind. You leverage strong project management skills to create
work plans and backwards-plan to keep projects involving multiple
stakeholders on track.You are accountable for the quality and
timeliness of your work. You use data to understand and act on
trends. You are skilled at using programs like Microsoft Excel to
analyze talent-related data pertaining to recruitment, performance,
engagement, compensation, rewards, and retention.
- Problem-solving: You demonstrate initiative, resourcefulness,
and adaptability. You are comfortable in evolving situations and
enjoy working toward solutions. You can discern when to elevate
issues to others for thought partnership and guidance when needed.
You analyze issues and use good judgement to take next steps and/or
make sound decisions in a timely manner. You understand the
importance of people operations compliance and you have experience
leveraging your knowledge of and/or ability to research employment
law to implement practical workplace policies.
- Inclusiveness: You contribute to creating a work environment
that appreciates diversity and encourages equity. You treat others
with respect, listen to and demonstrate appreciation for others'
perspectives, and use culturally sensitive language. You work
effectively with others throughout the organization and promote
cooperation and commitment within teams to achieve goals and
- Communications: You are clear and compelling in both verbal and
written communications, drafting emails for org-wide consumption,
and you use programs like Microsoft PowerPoint to develop
presentations for internal audiences.
- Systems-oriented: You build and strengthen high-functioning
internal systems and operations. You enjoy playing around in a
system and discovering new ways in which to use it to increase
effectiveness for end users.
Don't think you have everything for this role but are still very
interested? Please don't hesitate to apply. We'd love to hear from
you! LIFT believes that diversity in all dimensions of the
organization supports and bolsters the innovative thinking
essential to its success and is committed to providing equal
employment opportunity to all qualified applicants. LIFT's goal is
for our people to reflect the communities in which we live and
serve, and to ensure representation of people of color, women,
veterans, and individuals with disabilities in our
WHAT WE OFFER:
- LIFT's compensation philosophy is to pay competitively for our
non-profit sector and ensure equity across the organization. The
salary range for this role is $70,000-80,000/year. Compensation for
the role will depend on several factors including qualifications,
skills, competencies, and experience, and may fall outside the
- LIFT provides an attractive benefits package that includes:
- Employer-paid health care coverage (100% for employees, 75% for
- A 403(b) retirement plan including an employer match of up to
5% after one year
- 12 weeks paid parental leave
- Partial cell phone coverage
- Pre-tax accounts for transit, health, and childcare
- A generous paid-time-off policy, starting with four weeks in
the first year Generous paid-time-off policy starting with 4 weeks
in the first year (5 weeks in years 2-4, 6 weeks at 5+ years),
Federal holidays, the day after Thanksgiving, Cesar Chavez day, and
wellness days including a one-week organization-wide paid closure
over the winter holidays (the week between Christmas and New Year's
Day holidays), and a one-week organization-wide paid closure over
the summer fiscal year transition (the week in which Independence
Day is celebrated)
- To learn more specifics about our benefits and culture please
see our at https://www.whywelift.org/careers.
TO APPLYPlease submit a resume.
Keywords: LIFT, Inc., Washington DC , Talent & Culture Manager, Executive , Washington, DC
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