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Assistant Branch Experience Manager

Company: Solarity Credit Union
Location: Washington
Posted on: September 21, 2023

Job Description:

Solarity Credit Union is seeking a full time Assistant Branch Experience Manager at our Ellensburg Branch!
We're not just looking for another Team Member.
We're looking for an Assistant Branch Experience Manager who strives to make our member's lives better. We are looking for someone who gets excited about building relationships with our members and non-members alike, identifying their needs, asking for their business, and providing extraordinary customer service by putting members at the center of our universe.
Do you want to be a member of our purpose driven culture who are lifelong learners, high performers, and can be their authentic selves? Are passion, impact, and courage core values that resonate with you? Do you embrace Solarity's purpose of being Member Obsessed? If so, we are excited to hear from you!
Join our team and become a Solarian! We provide training, career advancement, and growth opportunities. We have highly motivated, passionate co-workers who are committed to your success and a strong, inclusive company culture that loves it when you speak your mind.
Your purpose -The branch experience is an important touchpoint for member interactions: from service resolutions to consultative conversations that uncover opportunities to deepen relationships. This role places members at the center of our universe, and makes members feel valued and impressed with how easy it was to accomplish their goals. You lead a Team that provides exceptional experiences, while simultaneously collecting feedback and identifying pain points that create friction - and bringing those findings forward to be identified and addressed. You assist with ensuring operational accuracy, efficiency and compliance. You work alongside your team while also developing those around you through effective coaching, training, and leadership that upholds Solarity's commitment to Member Obsession at all times.
The Cultural Fit
If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

  • Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
  • Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
  • Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

    A Day in the life of an Assistant Branch Experience Manager:
    Although each day will be a different adventure in this role, here's a snapshot of what a day could look like:

    • Have a huddle with your team and serve as role model, championing, training, and holding staff accountable for living up to the Four Measures of Member Obsession.
    • Assess staff knowledge of products and services offered by Solarity and assign additional product knowledge training courses or assignments as needed.
    • Review employee transactions to ensure adherence to policy, procedures, and regulations.
    • Perform observation coaching, developing a cadence for regular, transparent, and direct documented feedback that supports a culture of accountability, member obsession, and continued growth.
    • Send a Solarian Salute for a member of your team that went above and beyond for one of our members by constantly looking at transactions through their member-obsession lens.

      If you love what you have read so far and meet the requirements below, we want to hear from you!

      • 2 years of supervisory experience strongly preferred.
      • Experience working in an environment focused on rapid growth and quick change.
      • Bachelor's degree in business and or related field preferred.


        • A highly competitive pay range
        • A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
        • Generous paid time off allowances plus 12 paid holidays annually.
        • A substantial 401k program with a match of up to 6% of your annual earnings.
        • An employee wellness program including EAP coverage and gym reimbursement.
        • An organizational culture that is committed to your success.
        • Significant opportunity for career growth.
        • A Supportive leadership team.
        • Excellent member service-oriented culture.
        • Hourly salary range $30.00 - $34.27

          EEO Statement:
          Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.
          If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Keywords: Solarity Credit Union, Washington DC , Assistant Branch Experience Manager, Executive , Washington, DC

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