FOH Manager - Milk & Honey Wharf
Company: Thompson Hospitality Corp.
Location: Washington
Posted on: May 29, 2023
Job Description:
Overview
Who We Are: -
Thompson Hospitality is the nation's largest minority-owned food
and facilities management company. Our services include
hospitality, full dining and quick service restaurants, campus
dining, diversity consultation, facility operations and maintenance
management.--- We are a family-run organization with more than
thirty years providing services built on our core mission to
provide a positive experience to every relationship we are involved
in: one guest, one client, one team member at a time.--- As a fast
growing company, we have a growth plan to more than double in size
over the next three years.--- We are looking for team members who
are interested in developing their careers to the next level while
joining our team of over 4,000 employees, serving clients in over
40 states to include more than 1.9 million guests each year.
Thompson Hospitality focuses on three core areas in everything we
do: -
- Purpose -
- Give back to our communities -
- Celebrate diversity -
- People -
- Do the right thing -
- Treat people the way you want to be treated -
- Always do your best -
- Be accountable for our actions -
- Performance -
- Serve the highest quality food -
- Provide world-class service -
- Maintain flexibility to better serve our clients -
Competitive Benefits: -
- Health/Dental/Vision -
- Paid Time Off -
- 401(k), matched up to 4% -
- Short and Long Term Disability -
- Tuition Reimbursement -
- Employee Referral Program -
- Pet Insurance -
- Discounts: Hotels, Travel, Tickets, Restaurants -
- Employees and their relatives are eligible for a discounted
meal plan at any of our HBCU client locations while they are
attending school -
Job Summary -
The---restaurant manager---provides leadership at the restaurant
level. Manages hourly team members to ensure the consistent
execution of TH quality standards, operating systems, procedures,
philosophies, and cultural icons. -
Responsibilities
Your Essential functions would be to--- -
- Actively manage adherence to the quality standards, operating
systems/procedures, and food sanitation & safety
regulations/requirements. -
- Role model and actively influence the behavior of others to
ensure cultural icons are reflected in daily practice, promoting a
safe and healthy work environment and superior guest experience.
-
- Actively develop hourly staff to support the organization's
talent pipeline and drive growth. -
- Ensure facility is properly maintained. -
- Represent, support, and protect the TH brand. -
- Assist New Restaurant Openings as needed or required. -
Concerning operations -
- Assist GM maintaining a full and properly trained staff to
operate the restaurant effectively. -
- Ensure the restaurant is properly staffed for all shifts.
-
- Actively monitor all service areas (dining room, bar, bakery)
to ensure systems are being followed and guests are enjoying their
experience -
- Identify operational issues and system breakdowns. Provide
feedback to the management team, and take corrective action.
-
- With management team, manage housekeeping systems and ongoing
repair & maintenance programs to properly maintain the restaurant.
-
- Ensure all inventory processes and procedures are completed
accurately. -
- Ensure that proper security procedures are in place to protect
employees, guests, and company assets. -
- Ensure a safe work and guest environment to reduce the risk of
injury and accidents. Complete incident reports promptly in the
event that a guest or employee is injured. -
- Facilitate complete and ongoing communication among key
stakeholders for all operational issues, concerns, or changes.
-
People management is part of the gig too--- -
- With the GM, manage the hiring, supervision and development of
hourly staff. When necessary, assist employee counseling and
corrective action (which may include terminations). -
- Ensure complete and proper documentation for all personnel
actions (hiring, performance review, etc.). -
- Develop hourly staff by providing ongoing feedback,
establishing performance expectations, and conducting performance
reviews/conversations. -
- Continuously evaluate hourly staff, and actively assist the
identification and development of key hourly talent through
sponsorship of high potentials. Participate in and support
company-provided training and development programs and -
- Ensure all training materials, schedules and guidelines are
being -
- Build a culture of transparency and trust in the restaurant
through ongoing, direct communication and open two-way feedback
with -
- Monitor restaurant staff morale. Take action to correct
breakdowns in employee satisfaction and engagement at the
restaurant -
Qualifications
Your Education & Work experience includes--- -
- Minimum 1 year restaurant management experience in full
service, high volume restaurant or 6 months Front of House
experience at TH. -
- Hospitality school background preferred. -
- Ability to communicate effectively in English. -
- Ability to speak and understand Spanish preferred. -
You should be someone who--- -
- Has excellent interpersonal and relationship building skills.
-
- Has a high level of organizational skills with multi-tasking
capabilities -
- Has the ability to adapt to changing priorities and manage
workloads with minimum direction. -
- Possesses a high attention to detail and strong follow-through.
-
- Is dependable, reliable, and highly motivated. -
- Is high energy and has strong stamina. -
- Thrives in a fast-paced, highly mobile environment. -
Physical Requirements -
- Able to work 10-hour plus shifts -
- Able to stand, sit or walk for extended periods of time.
-
- Able to grasp, lift and/or carry up to 50 lbs. as needed.
-
- Able to withstand changes in temperature, occasional smoke,
steam, and heat. -
- Must possess hearing, visual and sensory abilities to observe
and detect emergency situations; also to distinguish product,
taste, texture, temperature, presentation and preparation. -
We provide equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. -
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. -
Keywords: Thompson Hospitality Corp., Washington DC , FOH Manager - Milk & Honey Wharf, Executive , Washington, DC
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