Manager, Area Service
Company: ContractRecruiter.com
Location: Washington
Posted on: May 29, 2023
Job Description:
POSITION SUMMARY:As an individual contributor, responsible for
providing technical support and training in alignment with company
Electric Cooling & Heating objectives. This includes providing
customers with information on the proper application, installation,
operation, service procedures and handling special warranty
situations for the M & P and City Multi product lines distributed
by the company.The essential functions of the position include, but
are not limited to the following:
- Work with direction from the Business Unit Technical Services
Manager.
- -Manage area of responsibility within the Business Unit.
- Support development of Business Unit Area Service Advisors as
needed.
- -Analyze and report the frequency and types of service and
product related issues.
- Schedules and presents technical training programs
- Presents technical training programs.
- Ensure all reports are provided as required.
- Solve common to complicated technical problems associated with
HVAC equipment.
- Work closely with Service and Technical Operations management
to resolve field product quality issues.
- Provide on-site start-up assistance.
- Provides technical support via telephone, forum and email to
customers.
- Reads, understands and interprets wiring schematics and
refrigerant circuit diagrams and conveys information to
customers.
- Operates refrigerant recovery equipment in compliance with
government -regulations.
- Work with Business Unit and other technical team members to
provide direction to distributor support personnel.
- Up to 50% travel required.
- Strong problem solving and negotiation skills.
- Strong sense of customer service
- The non-essential functions of the position include, but are
not limited to the following:
- Recommends service parts for stocking.
- Must be able to climb stairs and/or ladders to access job
sites
- Must be able to carry up to 30 pounds in weight.
- Review warranty claims for abuse and trends.
- Perform other job functions as
assignedEducation/Experience/Training:
- HVAC 2 year Associate Degree preferred.
- 3 to 5 years experience in servicing HVAC products.
- Knowledge of commercial systems controls.
- Excellent verbal and written communication, including
presentation skills required.
- Knowledgeable user of the Microsoft Office Programs NATE
certification preferred.
- Must have valid driver license.
- Must be able to travel domestically and internationally
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Keywords: ContractRecruiter.com, Washington DC , Manager, Area Service, Executive , Washington, DC
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