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Manager, Area Service

Company: ContractRecruiter.com
Location: Washington
Posted on: May 29, 2023

Job Description:

POSITION SUMMARY:As an individual contributor, responsible for providing technical support and training in alignment with company Electric Cooling & Heating objectives. This includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the M & P and City Multi product lines distributed by the company.The essential functions of the position include, but are not limited to the following:

  • Work with direction from the Business Unit Technical Services Manager.
  • -Manage area of responsibility within the Business Unit.
  • Support development of Business Unit Area Service Advisors as needed.
  • -Analyze and report the frequency and types of service and product related issues.
  • Schedules and presents technical training programs
  • Presents technical training programs.
  • Ensure all reports are provided as required.
  • Solve common to complicated technical problems associated with HVAC equipment.
  • Work closely with Service and Technical Operations management to resolve field product quality issues.
  • Provide on-site start-up assistance.
  • Provides technical support via telephone, forum and email to customers.
  • Reads, understands and interprets wiring schematics and refrigerant circuit diagrams and conveys information to customers.
  • Operates refrigerant recovery equipment in compliance with government -regulations.
  • Work with Business Unit and other technical team members to provide direction to distributor support personnel.
  • Up to 50% travel required.
  • Strong problem solving and negotiation skills.
  • Strong sense of customer service
  • The non-essential functions of the position include, but are not limited to the following:
  • Recommends service parts for stocking.
  • Must be able to climb stairs and/or ladders to access job sites
  • Must be able to carry up to 30 pounds in weight.
  • Review warranty claims for abuse and trends.
  • Perform other job functions as assignedEducation/Experience/Training:
    • HVAC 2 year Associate Degree preferred.
    • 3 to 5 years experience in servicing HVAC products.
    • Knowledge of commercial systems controls.
    • Excellent verbal and written communication, including presentation skills required.
    • Knowledgeable user of the Microsoft Office Programs NATE certification preferred.
    • Must have valid driver license.
    • Must be able to travel domestically and internationally -Powered by JazzHR

Keywords: ContractRecruiter.com, Washington DC , Manager, Area Service, Executive , Washington, DC

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