Manager, Area Service

Company: ContractRecruiter.com
Location: Washington
Posted on: May 29, 2023

Job Description:

POSITION SUMMARY:As an individual contributor, responsible for providing technical support and training in alignment with company Electric Cooling & Heating objectives. This includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the M & P and City Multi product lines distributed by the company.The essential functions of the position include, but are not limited to the following:

• Work with direction from the Business Unit Technical Services Manager.
• -Manage area of responsibility within the Business Unit.
• Support development of Business Unit Area Service Advisors as needed.
• -Analyze and report the frequency and types of service and product related issues.
• Schedules and presents technical training programs
• Presents technical training programs.
• Ensure all reports are provided as required.
• Solve common to complicated technical problems associated with HVAC equipment.
• Work closely with Service and Technical Operations management to resolve field product quality issues.
• Provide on-site start-up assistance.
• Provides technical support via telephone, forum and email to customers.
• Reads, understands and interprets wiring schematics and refrigerant circuit diagrams and conveys information to customers.
• Operates refrigerant recovery equipment in compliance with government -regulations.
• Work with Business Unit and other technical team members to provide direction to distributor support personnel.
• Up to 50% travel required.
• Strong problem solving and negotiation skills.
• Strong sense of customer service
• The non-essential functions of the position include, but are not limited to the following:
• Recommends service parts for stocking.
• Must be able to climb stairs and/or ladders to access job sites
• Must be able to carry up to 30 pounds in weight.
• Review warranty claims for abuse and trends.
• Perform other job functions as assignedEducation/Experience/Training:
  • HVAC 2 year Associate Degree preferred.
  • 3 to 5 years experience in servicing HVAC products.
  • Knowledge of commercial systems controls.
  • Excellent verbal and written communication, including presentation skills required.
  • Knowledgeable user of the Microsoft Office Programs NATE certification preferred.
  • Must have valid driver license.
  • Must be able to travel domestically and internationally -Powered by JazzHR

Keywords: ContractRecruiter.com, Washington DC , Manager, Area Service, Executive , Washington, DC