Assistant Rooms Manager
Company: Homewood Suites Washington DC Capitol Navy Yard
Location: Washington
Posted on: May 28, 2023
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Job Description:
Why us?
Sage Hospitality is set to hire an accomplished team member at
Homewood Suites by Hilton
Washington DC Capitol - Navy Yard. We are seeking a teammate to
contribute to the property by
being influential, driven, and ultimately committed to the
continued growth and success of the hotel
and community!
Nestled in the hea rt of DC's fastest emerging neighborhood along
the Anacostia River, Homewood
Suites by Hilton--- Washington DC Capitol Navy Yard is the premier
choice for your getaway. Our all -
suite Washington Navy Yard hotel is just footsteps away from the
Washington Natio nal's ballpark
and is proud to be an official partner and passionate supporter of
the Nationals. With many new
restaurants, stores, outdoor concerts, and a vibrant waterfront
along the Anacostia River, guests will
find it's easy to 'Be At Home' during thei r stay. Featuring a
modern glass fa--ade and contemporary
d--cor, our hotel celebrates the energy of the Navy Yard
neighborhood with floor - to - ceiling windows
and Washington Nationals memorabilia along with all the other
amenities of the Homewood
Suites. Un ique to our property we have modern rooftop terrace
equipped with gas grills, a pop - up
bar, and panoramic views of Washington DC, including historic
attractions such as the U.S. Capitol
and the Washington Monument.
Job Overview
Respond in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to inquiries regarding hotel
information and guest concerns. Supervise the daily operations of
the Guest Services personnel; promoting a safe environment and
quality services to achieve maximum guest satisfaction and
financial success.
Supervise the operations of the housekeeping staff promoting a safe
environment and quality service to achieve maximum guest
satisfaction, protection of assets and minimal expenses.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guests are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts ensuring the guests are satisfied.
-Ensures the entire front desk team regularly calculates and/or
posts monies, receipts, guest accounts and other forms of credit
using accurate, proper cash handling methods and established
procedures in order to present the customer with timely and precise
hotel charges upon check-out and maintain accurate hotel
records.
-Courteously answers inquiries and accepts reservations by
accurately communicating hotel rates and information and by using
suggestive selling techniques to sell room rates, increase
occupancy and revenue.
-Maintain good guest relations by keeping abreast of all in-house
and area functions in order to answer questions and concerns with
timely and knowledgeable responses, in person and on telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up to provide guests
with timely and efficient service.
-Control cash transactions at the front desk and maintain complete
responsibility for personal bank as specified by hotel bank
agreement policy.
-Maintain a friendly, cheerful and courteous demeanor at all
times.
-Perform other duties as assigned, requested or deemed necessary by
management.
-Coordinate guest service efforts to include group arrivals and
departures, and guest transportation, while maximizing the guest
experience through top quality customer service.
-Coordinate and supervise the activities and foster good relations
with our valet service, taxi services, and the Airport Connection
to provide the maximum level of quality service.
-Provide information and assist staff in recommending area
restaurants, theaters, community events, activities, etc., to
ensure optimum guest satisfaction.
-Greet guests, offer assistance with check-in/check-out, deliver
laundry and store luggage.ng procedure
-Order all supplies and maintain inventory control minimizing
unnecessary expenses.
-Follow-up on any complaints or problems a guest may experience in
a timely and professional fashion to ensure a quality guest
experience.
-Implement emergency training and procedures to ensure appropriate
protection of the hotel's guests, staff and company assets.
-Provide weekly schedule for all Front Office Associates, posted by
3pm on Friday.
-Responsible for covering/finding replacements for call-offs.
-Ensure proper communication to subordinates on all hotel
activities in a way that insures that guest needs are being met in
a timely fashion.
-Ensures all new hires are aware of all aspects of the hotel.
-Provide motivation to the department.
-Ensure all Front Office Associate duties are completed daily
(checklists, call back log, guest request log, wake-up log,
etc...)
-Provide assistance to other employees and departments to
contribute to the best overall performance of the department and
hotel.
-Ensure the front desk is represented at each Safety Committee
Meeting.
-Participates in Hotel MOD program
-Supervise the housekeeping staff; providing open communication,
training, coaching and counseling and provide performance feedback
to ensure maximum efficiency.
-Supervise and inspect the cleaning of the guest rooms, turndown
service, public areas and back of the house; ensure compliance with
accident/loss prevention programs, SOPs and health/sanitation
standards and regulations to achieve a high level of cleanliness
and guest satisfaction.
-Issue assignments to staff reviewing special requests and areas of
concentration to ensure a smooth flow of the housekeeping
operation.
-Issue supplies/goods to staff at beginning of shift in order to
control inventory and ensure proper supplies are available while
controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest
satisfaction. Log items into the Lost and Found and answer
inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate
protection of the hotel, guest, staff and company assets.
Keywords: Homewood Suites Washington DC Capitol Navy Yard, Washington DC , Assistant Rooms Manager, Executive , Washington, DC
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