Assistant Rooms Manager
Company: Homewood Suites Washington DC Capitol Navy Yard
Posted on: May 28, 2023
Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton
Washington DC Capitol - Navy Yard. We are seeking a teammate to contribute to the property by
being influential, driven, and ultimately committed to the continued growth and success of the hotel
Nestled in the hea rt of DC's fastest emerging neighborhood along the Anacostia River, Homewood
Suites by Hilton--- Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all -
suite Washington Navy Yard hotel is just footsteps away from the Washington Natio nal's ballpark
and is proud to be an official partner and passionate supporter of the Nationals. With many new
restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will
find it's easy to 'Be At Home' during thei r stay. Featuring a modern glass fa--ade and contemporary
d--cor, our hotel celebrates the energy of the Navy Yard neighborhood with floor - to - ceiling windows
and Washington Nationals memorabilia along with all the other amenities of the Homewood
Suites. Un ique to our property we have modern rooftop terrace equipped with gas grills, a pop - up
bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol
and the Washington Monument.
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
-Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
-Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
-Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
-Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
-Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
-Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
-Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
-Maintain a friendly, cheerful and courteous demeanor at all times.
-Perform other duties as assigned, requested or deemed necessary by management.
-Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
-Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
-Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
-Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.ng procedure
-Order all supplies and maintain inventory control minimizing unnecessary expenses.
-Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
-Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
-Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
-Responsible for covering/finding replacements for call-offs.
-Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
-Ensures all new hires are aware of all aspects of the hotel.
-Provide motivation to the department.
-Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...)
-Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
-Ensure the front desk is represented at each Safety Committee Meeting.
-Participates in Hotel MOD program
-Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Keywords: Homewood Suites Washington DC Capitol Navy Yard, Washington DC , Assistant Rooms Manager, Executive , Washington, DC
here to apply!