Director, Digital Quality Community

Company: NCQA
Location: Washington
Posted on: March 20, 2023

Job Description:

NCQA is looking for a Director, Digital Quality Community to lead the engagement of key stakeholders in NCQA's digital quality work, including the development and management of a new digital community. This community supports innovative changes in health care that help drive adoption of digital quality initiatives, making health care more efficient and measurement in health care more useful. The Director, Digital Community is responsible for overseeing the design, build and ongoing evolution of the digital community platform, offerings, and audience. They will also manage the digital community by facilitating user-generated content, building and overseeing a content strategy to drive user engagement and adoption, and engaging targeted stakeholders for community participation. This role will need to understand stakeholder needs and develop strategies for engagement. They'll work closely with the Product and Marketing teams, as well as subject matter experts, to identify domain and market trends and escalate issues or questions to the appropriate internal teams. This candidate should have experience in healthcare and knowledge of clinical data and/ or quality measurement.

Community Strategy

• Develop the overall community strategy, working in conjunction with Product, Sales and Marketing. Community strategy should include both online and offline components.
• Build relationships with internal and external stakeholders.
• Work with Marketing, Sales, Communications and others to drive awareness and visibility to the community.
• Develop a strategy that enables health care quality stakeholders to learn from their peers and engage with each other as they advance their digital quality strategies.
• Be a spokesperson and representative of NCQA within this community.
• Develop KPIs for engagement and evaluate and report on success metrics. Community Design:
  • Architect the digital community and work with IT resources to build the digital community platform.
  • Ensure community is designed in a way that helps support growth goals and directs users to other products or services of value.
  • Identify opportunities for enhancements and build a roadmap for improvements, with regular and rapid deployments of new features.
  • Drive operational aspects of the community, including technology resources. Content:
    • Develop content strategy and oversee the development of content, e.g., blogs, knowledge articles, multimedia and other forms.
    • Work with internal and external partners to seed content and discussions to keep the community active and engaging.
    • Build content calendars and ensure timely completion of content.
    • Ensure all content is in the right tone and aligns with NCQA brand standards and community goals. Requirements:
      • Understanding of community networks and design, functionality and strategy.
      • Experience creating, launching, and managing B2B products, especially community/ collaboration/ co-development oriented products and initiatives
      • The ability to plan and manage projects from start to finish.
      • Healthcare experience; Understanding of clinical data and/or quality measurement. Familiarity with interoperability standards and stakeholders (e.g., HL7 FHIR, accelerators and collaboration models) is highly valuable
      • Inquisitive and driven: You will need to learn new things and find out information with minimal guidance.
      • 5+ years of prior experience managing or building an online community, or related experience.
      • Experience with Salesforce preferred.
      • Exceptional communication skills.
      • A team player that can build relationship with a diverse group of people.
      • Excellent verbal, written, and presentation skills.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.
        
        NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Keywords: NCQA, Washington DC , Director, Digital Quality Community, Executive , Washington, DC