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Senior Manager, Enrollment Management

Company: Pearson
Location: Washington
Posted on: January 27, 2023

Job Description:

Organizational InformationAt Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.Purpose of the positionReports to the Director of Enrollment Experience for our virtual K-12 schools. The Senor Manger of Enrollment Management oversees regional operations and ensure a streamlined, quality enrollment process. Partners with the Senior Manager of Lead Nurture & Enrollment Support to deliver a thorough and efficient experience for prospective students and their families. Must be a qualified leader who plays a vital role in creating a culture of exceptional service, quality growth, and staff development.Core tasks and responsibilities

  • Direct enrollment for multiple regions; meet keyperformance indicators of enrollment conversion rates, student enrollment target, service levels, customer satisfaction, and other measures of success.
  • Partner with internal teammates to make streamlined process improvements to workflow and achievedepartment goals; ensure standardization amongst regions within Enrollment Experience department.
  • Analyze operational metrics, determine solutions, and activate forward progress.
  • Coach, mentor, and develop staff for future growth and leadership opportunities.
  • Use multiple streams of communication to engage their staff and deliver progress, expectations, and vision.
  • Innovative and steadfast in commitment to service, quality, and leadership.Qualifications
    • 5+ years of supervisory or management experience leading enrollment or sales teams in a remote environment
    • A proven track-record of strong operational leadership
    • Bachelor'sdegree, or equivalent experience
    • Ability to serve as an effective leader, coach, motivator, and mentor
    • Excellent interpersonal skills, and written and oral communication skills
    • Strong computer skills, including proficiency in Microsoft Excel and Outlook365 suite
    • Excellent data analysis skills
    • Ability to prioritize, plan, and deliver positive outcomes
    • Ability to multitask and manage competing priorities
    • Highly organized, attentive to detail, self-motivated, and committed to quality work
    • Ability to manage stressful situations in a calm and efficient manner
    • Ability to work in afast-pacedenvironment and make quality, informed decisionsLearning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the worlds leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive. To learn more about Pearsons commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.htmlPearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.Job: CUSTOMER SERVICEOrganization: Virtual LearningSchedule: FULL_TIMEReq ID: 8543

Keywords: Pearson, Washington DC , Senior Manager, Enrollment Management, Executive , Washington, DC

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