Service Manager- Shop
Company: Jesco Inc
Location: Waldorf
Posted on: January 27, 2023
Job Description:
Description: At JESCO, we advocate a strong work-life balance as
our employees excel, develop and advance. We are looking for
talented career-minded individuals who are not afraid of wearing
many hats and will embrace new challenges. If this is you, and you
are a qualified candidate for one of our career opportunities, then
tell us all about yourself.The Shop Service Manager is responsible
for the efficient and profitable operation of the service
department and ensuring complete customer satisfaction on a daily
basis across all represented product lines.Benefits:
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off
- Short/Long Term Disability
- Growth opportunities
- American Funds/College America 529 Savings Plan (college
savings plan)
- EAP (Employee Assistance Program) - includes three (3) free
counseling sessions
- Paid Training
- Family owned and operated
- Long term job security
- Health and wellness
- Paid Holidays
- Discounts on products
- Above average industry payResponsibilities:
- Coordinate the daily shop service work within service
department in terms of priority, manpower and equipment
- Control and direct activity within the shop service department
to ensure all work performed is completed in an accurate and timely
manner, equipment and tools are maintained, and the service area is
in compliance with determined safety requirements. Communicate with
supervisor as to updating tools when relevant
- Coordinate PIP improvements with PIP coordinator for applicable
machines in shop
- Coordinate trouble-shooting diagnostics with technicians and
manufacturer
- Actively engage customers in additional services provided by
dealership, always up-sell and continually increase satisfaction
levels
- Pro-actively communicate status of repair work with customers
and or internal department managers
- Resolve customer/service problems in a prompt and efficient
manner with a high sense of urgency. This includes receiving
equipment to be repaired, proper and complete diagnosis, repair
estimate and authorization process, payment status, and follow up.
This is to minimize customer inconvenience and maximize the
dealership's business image with the customer
- Resolve serious grievances to ensure customer satisfaction
based on company policy and recommend exception. Communicate
concerns promptly to Branch Manager
- Coordinate with parts department for all shop parts
requirements, including pre-pulling and ordering parts
- Efficiently process all shop service work orders from order
status to invoice status and maintain efficient control of
technicians' hours
- Submit all warranty documentation to warranty administrator
before filing claim. Monitor the warranty until final credit memo
is issued
- Individuals must comply with all safety requirements and be
able to lift and move up to 70 lbs.
- Make yourself available for overtime, understanding the
equipment repair business may call for it from time to time.
- Document factory recall procedures and update appropriate
departments via correspondence as needed
- Review, coordinate and attend with Branch Manager, the
seminars, training courses and periodic management meetings to
discuss management problems or changing trends within the
industry
- Direct and control equipment staging areas including bay
utilization, wash rack and yard parking as designated for Shop
1
- Ensure compliance with company policies and procedures giving
special attention to safety regulations and efficient work habits.
Provide guidance and direction to employees to assist in their
professional development
- Continually report to the product support manager any problems
encountered with customer satisfaction, employee relations, or
product performances
- Cross train for product knowledge and procedures for all
products represented by JESCO
- Works with and assists in the development of direct
reports
- Backfills similar roles when necessary
- Perform other related duties as assigned.Qualifications:
- Deere Level 1, Deere Level 2, Deere Capstone Certification
- Must have valid driver's license - must meet insurance
underwriting requirements
- Prior service management and/or customer service experience
desired.
- Written & Oral Communication
- Technical Communication
- Computer Literacy
- Reading & Math Proficiency
- Customer Relations Diplomacy
- Professionalism
- Time Management
- Positive Leadership
- Motivational
- Teamwork
- Problem SolvingEssential Personnel:This position is deemed
essential and may require the employee to report to work during a
State of Emergency.We are an equal opportunity employer and
prohibit discrimination/harassment without regard to race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state
or local laws.Requirements:PI201457523
Keywords: Jesco Inc, Washington DC , Service Manager- Shop, Executive , Waldorf, DC
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