General Manager
Company: Applebee's
Location: Upper Marlboro
Posted on: January 26, 2023
Job Description:
POSITION SUMMARY: This position is under the direct supervision
of the Area Director of Operation or Executive General Manager and
provides restaurant leadership in accordance with established
company standards.
ESSENTIAL DUTIES AND TASKS:
- Manages Restaurant Environment
- Ensures prompt, friendly service according to company
guidelines
- Builds a culture using the Vision / Mission statement to guide
People, Profits, and Guest Experience
- Ensures the immediate response and correction of all verbal,
email, and social media guest complaints
- Ensures a high-quality guest experience by employing tools such
as table touching and proactivity in resolving potential guest
issues
- Teaches and enforces alcohol awareness and builds a positive
relationship with local authorities by seeking their assistance in
alcohol related issues
- Maintains adequate inventory levels
- Ensures product preparation and presentation uncompromisingly
meeting company standards
- Effectively oversees/schedules associates to meet sales
demands
- Maintains effective safety and security programs according to
company policy and government standards
- Promotes and manages restaurant organization, cleanliness and
sanitation
- Manages community marketing, bringing the neighborhood back to
the "Applebee's Neighborhood Grill & Bar"
- Actively participates in the community to increase sales and
enhance the awareness of PFDG
- Implements and executes all incentive contests and educates
associates on promotions and new menu offerings
- Manages Assistant Manager, Associate Manager(s), Team Lead(s)
and Team Member performance
- Maintains Team Member and administrative functions as related
to a manager role
- Effectively manages Front of the House and Back of House
operations
- Responsible for all opening and closing procedures of the
restaurant
- Manages standards and commitment to quality
- Responsible for the managing of all daily and weekly
reports
- Fosters teamwork by building effective teams committed to
restaurant and organizational goals
- Operates with a high degree of Professionalism, Ethics and
Integrity, maintaining a role-model image
- Development of Assistant General Manager, Associate Manager(s),
Team Lead(s), and Team Members for growth within the company
- Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
- Computers
- Phones
- Scanners
- Photocopiers
- filing cabinets
- fax machines
- Microsoft Suite
- Applebee's systems and software
SUPERVISORY RESPONSIBILITY: Back of House and Front of House
Associate Managers, Assistant Managers, Team Leads and Team
Members
MINIMUM QUALIFICATIONS:
- Bachelor's Degree in Business or equivalent education and/or
experience;
- Three to five (3-5) years of guest service experience;
- Three to five year of prior management experience, preferably
in a casual dining setting
- Demonstrated ability to grow sales and manage a Profit & Loss
Statement
- Positive attitude and the ability to handle highly difficult
guest interactions;
- 21+ years old
- ServSafe Alcohol and Food Certification a plus
- Reading, writing, basic math and verbal communication skills in
English is required
- Bi-lingual experience a plus
- Reliable transportation and Government Issued Driver's license
required
- Ability to work 50-55 hour work weeks and flexible schedule
consisting of mornings, mid-day shifts, evenings, weekends and
holidays
- Ability to pass company background check
- Passion for the industry
KEY COMPENTENCIES:
- Passion for Hospitality
- Highly Trusting
- Organized
- Detail oriented
- Demonstrates care and concern
- Developer of others
- Goal Orientated
PHYSICAL DEMANDS:
- Mobility required during the entire shift
- Ability to stand and exert fast-paced mobility for periods of
up to four (4) hours in length
- Must have a good sense of balance, be able to reach, bend,
stoop, and kneel and frequently lift as much as 50 pounds, several
times over
- Must be able to speak clearly and listen attentively to guests
and other employees
Travel: Estimated amount of travel is negligible
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced;
outdoor conditions.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Keywords: Applebee's, Washington DC , General Manager, Executive , Upper Marlboro, DC
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