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Service Desk Manager

Company: IT Concepts
Location: Washington
Posted on: November 26, 2022

Job Description:

IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to "deliver solutions that work". As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts is looking for an experienced Program Manager to join our PMO team
The Program Manager will oversee service desk and asset management projects in support of Federal Agencies. The PM will be responsible for managing team of 25+ personnel.

* Minimum seven (7) years' of program management experience;
* Experience leading service desk and asset management teams'
* Demonstrated excellence in planning, directing, and managing Service Desk and Asset Management operations of similar size and scope;
* Experience managing multiple concurrent projects and schedules
* Demonstrated ability for oral and written communication with the highest levels of management; and
* Experience work with ServiceNow's ITSM and Asset Management modules
* ITIL Foundation certification v3
* Must be a US citizen

* Preferred Qualifications:
* ITL Foundation certification v4
* Experience leading projects at Financial Regulatory Agencies
*The Company: *

* Founded in 2003, IT Concepts was established with a simple yet important promise to "deliver technology concepts that work." This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
* We're an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
* We're *ISO* 27001:2013, *ISO* 20000-1:2011, and *ISO* 9001:2015 certified and have *CMMI* DEV and SVC ML3 ratings
* We've been named part of: *Inc 5000's Fastest Growing Private Companies* in 2016, 2018, 2020 and 2021; Washington Business Journal's *Fastest Growing Companies* in 2015, 2016, 2017 and 2019; Washington Business Journal's *Best Places to Work* in 2015, 2016, 2017 and 2019.
*The Employer: *

* *We offer great benefits -* Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching and Profit Sharing
* *We invest in our employees* - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate.
* *We work hard, we play hard* -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etc---at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.
IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Type: Full-time%58047475%

Keywords: IT Concepts, Washington DC , Service Desk Manager, Executive , Washington, DC

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