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Assistant Manager

Company: Applebee's
Location: District Heights
Posted on: November 26, 2022

Job Description:

POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.ESSENTIAL DUTIES AND TASKS:

  • Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
    • Ensures prompt, friendly service according to company guidelines
    • Ensures the immediate response and correction of all verbal guest complaints
    • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
    • Assists in maintaining adequate inventory levels
    • Ensures product preparation and presentation uncompromisingly meeting company standards
    • Maintains and enforces effective safety and security programs according to company policy and government standards
    • Promotes and supervises restaurant organization, cleanliness and sanitation
    • Assists in executing all incentive contests and educates associates on promotions and new menu offerings
    • Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
    • Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
      • Responsible for all opening and closing procedures of the restaurant during assigned shifts
      • Assists in managing standards and commitment to quality during a shift
      • Assists in managing daily and weekly reports applicable to a shift
      • Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
      • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
      • Development of Team Leads, and Team Members for growth within the company during a shift
      • Performs other related duties as required and assignedEQUIPMENT/ COMPUTER SKILLS:
        • Computers
        • Phones
        • Scanners
        • Photocopiers
        • filing cabinets
        • fax machines
        • Microsoft Suite
        • Applebee's systems and software LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team MembersMINIMUM QUALIFICATIONS:
          • High School Degree or equivalent education and/or experience;
          • One to Two (1-2) years of guest service experience;
          • One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
          • Positive attitude and the ability to handle highly difficult guest interactions;
          • 21+ years old
          • ServSafe Alcohol and Food Certification a plus
          • Reading, writing, basic math and verbal communication skills in English is required
          • Bi-lingual experience a plus
          • Ability to pass company background check
          • Reliable transportation and government issued driver's license required
          • Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidaysKEY COMPENTENCIES:
            • Passion for hospitality
            • Highly trustworthy
            • Organized
            • Detail oriented
            • Demonstrates care and concern
            • Developer of others
            • Goal orientatedPHYSICAL DEMANDS:
              • Mobility required during the entire shift
              • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
              • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
              • Must be able to speak clearly and listen attentively to guests and other employeesTravel: Estimated amount of travel is negligibleWORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Applebee's, Washington DC , Assistant Manager, Executive , District Heights, DC

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