Assistant Director of Housekeeping - The Hay- Adams
Company: The Hay-Adams
Posted on: September 24, 2022
Steeped in rich history and surrounded by the most iconic
institutions of our nation, The Hay-Adams is the downtown
Washington, D.C. hotel for discerning guests. Enveloped by views of
the White House, St. John's Church, and the scenic Lafayette Park,
the 5-star accommodations at The Hay-Adams are the embodiment of
refined residence. Marked by Washington, D.C.'s most accommodating
amenities and dedicated services, The Hay-Adams is the boutique
hotel of choice for the modern luxury traveler. The Hay-Adams
offers an exceptional guest experience that goes beyond a good
Assists with the day-to-day running of the Housekeeping Department.
Provides staff training, coaching and counseling and consistently
inspects and enforces adherence to the Hay Adams Standards of
Essential Duties and Responsibilities
The Hay Adams Handbook, the departmental Standard Operating Manual
and our policies and procedures are part of this Job
Provide leadership support and is readily accessible to staff.
Supervise the housekeeping employees to attract, retain and
motivate them while providing a safe work environment. Manage the
interviewing, scheduling, training, development, empowerment,
coaching and counseling of staff. Conduct performance and salary
reviews and recommend discipline and termination of staff when
Conduct training and coaching sessions on chemical usage,
departmental policies, and the various components of the Hay Adams
Standards of Excellence.
Respond to and follow through on guest requests, concerns and
Manage operating expenses to minimize costs while still maintaining
excellent guests services. Assist with the budgeting, forecasting
and financial planning of the department. Oversee the
administrative functions of the office (e.g. maintaining
inventories of amenities, chemicals and other supplies to ensure
items are in stock and reordered in a timely manner). Monitor
inventories and plays an integral role in the counting
Oversee work of contracted labor (e.g. night cleaners) and makes
recommendations regarding general maintenance of public and guest
Supervise and conduct daily detailed inspection of guest rooms,
public spaces and back of the house. Ensure compliance with the
hotel's Standards of Excellence, health/sanitation standards and
regulations, to achieve a high level of cleanliness and guest
Prepare staff work schedules based on present and anticipated
occupancy levels and union guidelines.
Prepare payroll to include extra earnings.
Refer and follow up on maintenance issues with Engineering to
protect hotel assets, ensuring a safe, accident free environment
for guests and employees.
Coordinate with the outside laundry to ensure that room's linen,
guest clothing and staff uniforms are correctly processed and
returned in a timely manner.
12. Primarily responsibility for the operation of the department in
the absence of the Director of Housekeeping.
Review current standards, property and industry wide, and makes
recommendations for review or change.
Perform other functions as required and directed.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Manages Office Coordinators, Housekeepers, Housepersons, Lobby
Attendants and Linen Room Attendants. Must be able to communicate
instructions effectively to staff members and create a comfortable
environment. Must balance constructive criticism with positive
Education and Experience
A high school diploma is required and a Bachelor's Degree
preferred. Minimum three years management experience with at least
two years in housekeeping management. Have working knowledge of
federal, state and local laws governing equal employment
opportunity and civil rights, occupational safety and health, wage
and hour issues, and labor relations (e.g. Equal Pay Act). Must be
able to analyze relevant data.
Must be able to speak, read, write and understand the primary
language used in the workplace. Be able to effectively present
information to customers, clients and other employees within the
Must possess the ability to add, subtract, multiply and divide in
all units of measurement, using whole numbers, common fractions and
decimals. Must have the ability to compute, ratio and percentages,
and draw and interpret bar charts.
Ability to conceptualize, create and carry out detailed written or
verbal instruction. Must be able to work with minimum
To complete the duties of the job, the employee will be required to
reach with hands and arms and often stoop, kneel, crouch or crawl
to complete inspection tasks. There will be frequent walking and
standing involved with occasional sitting. Must be able to lift up
to 50lbs occasionally. Must have finger dexterity to operate office
equipment such as adding machines, computers, printers, multi-line
touch tone phones, filing cabinets, fax machines, photocopiers.
The Hay-Adams is proud to be an equal opportunity workplace
dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Keywords: The Hay-Adams, Washington DC , Assistant Director of Housekeeping - The Hay- Adams, Executive , Washington, DC
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