Assistant Director of Housekeeping - The Hay- Adams

Company: The Hay-Adams
Location: Washington
Posted on: September 24, 2022

Job Description:

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep.

Assists with the day-to-day running of the Housekeeping Department. Provides staff training, coaching and counseling and consistently inspects and enforces adherence to the Hay Adams Standards of Excellence.

Essential Duties and Responsibilities

The Hay Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job Description

Provide leadership support and is readily accessible to staff. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment. Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.

Conduct training and coaching sessions on chemical usage, departmental policies, and the various components of the Hay Adams Standards of Excellence.

Respond to and follow through on guest requests, concerns and problems.

Manage operating expenses to minimize costs while still maintaining excellent guests services. Assist with the budgeting, forecasting and financial planning of the department. Oversee the administrative functions of the office (e.g. maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner). Monitor inventories and plays an integral role in the counting exercises.

Oversee work of contracted labor (e.g. night cleaners) and makes recommendations regarding general maintenance of public and guest room areas.

Supervise and conduct daily detailed inspection of guest rooms, public spaces and back of the house. Ensure compliance with the hotel's Standards of Excellence, health/sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.

Prepare staff work schedules based on present and anticipated occupancy levels and union guidelines.

Prepare payroll to include extra earnings.

Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident free environment for guests and employees.

Coordinate with the outside laundry to ensure that room's linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

12. Primarily responsibility for the operation of the department in the absence of the Director of Housekeeping.

Review current standards, property and industry wide, and makes recommendations for review or change.

Perform other functions as required and directed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Manages Office Coordinators, Housekeepers, Housepersons, Lobby Attendants and Linen Room Attendants. Must be able to communicate instructions effectively to staff members and create a comfortable environment. Must balance constructive criticism with positive feedback.

Education and Experience

A high school diploma is required and a Bachelor's Degree preferred. Minimum three years management experience with at least two years in housekeeping management. Have working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations (e.g. Equal Pay Act). Must be able to analyze relevant data.

Language Skills

Must be able to speak, read, write and understand the primary language used in the workplace. Be able to effectively present information to customers, clients and other employees within the organization.

Mathematical Skills

Must possess the ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Must have the ability to compute, ratio and percentages, and draw and interpret bar charts.

Reasoning Ability

Ability to conceptualize, create and carry out detailed written or verbal instruction. Must be able to work with minimum supervision.

Physical Ability

To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, crouch or crawl to complete inspection tasks. There will be frequent walking and standing involved with occasional sitting. Must be able to lift up to 50lbs occasionally. Must have finger dexterity to operate office equipment such as adding machines, computers, printers, multi-line touch tone phones, filing cabinets, fax machines, photocopiers.

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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