Branch Manager

Company: Lafayette Federal Credit Union
Location: Kensington
Posted on: August 7, 2022

Job Description:

We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. Our organization is growing and we're seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members. Our member support team is a critical component in achieving that success. We're seeking an individual who is passionate about solving problems and being a leader to join our winning team as a branch Manager of our Tower Oaks Financial Service Center in Rockville, MD. Summarily, this position will be responsible for efficient and effective management of a full-service branch office, ensuring that established policies and procedures are followed, and delegating the day-to-day operations to the branch staff as appropriate. Conducts regular business development and generates business sufficient to meet established sales goals. As a Branch Manager, you will: Customer Relations: Develop and maintain member relationships Maintain positive member relations while adhering to policy and procedures. Address and resolve member complaints in a timely manner. Business Development: Contribute to the successful achievement of Organizational and Departmental goals as set by the Principal Vice President, Business Development and/or SVP of Operations. Develop and maintain relationships with key vendors Identify new product/business opportunities based on member needs on an ongoing basis Management: Be responsible for the daily operations. Hire, train, and develop a motivated and professional staff capable of providing efficient and effective branch services to the Credit Union's members. Proactively develop a department culture where employees seek opportunities to cross-sell products and services for the betterment of our members. Manage weekly work schedule and labor costs of associates. Prepares branch reports and performs sufficient analyses on these reports to interpret data into meaningful and useful information as well as establishes trends and submits recommendations to Principal Vice President, Business Development and/or SVP of Operations and Information Technology when appropriate. Be responsible for understanding and complying in an accurate and timely basis with all Bank Secrecy Act/Anti-Money Laundering/OFAC requirements that pertain to your position at LFCU and as directed by management and/or the SVP of Risk Management. Exhibit a wide degree of creativity and latitude. Performs other duties as assigned by the Principal Vice President, Business Development and/or SVP of Operations. The ideal candidate will: Provide all members with professional support, accurate information, and friendly service. Represent LFCU in a professional manner. Troubleshoot and resolve internal inquiries in a timely, friendly and professional manner. Maintains confidentiality at all times. Maintain a dependable record of attendance and timeliness. Have a desire to work in an inclusive and diverse office culture. Be enthusiastic and positive about your role in the company's success. Be excited to collaborate with others on strategic projects and daily operations Requirements Qualified candidates will have the following: A positive credit standing. Competencies we are looking for in this role: Integrity Accountability Communication Loyalty Adaptability Experience: Two years to five years of similar or related experience. Education: A two-year college degree or completion of a specialized course of study at a business or trade school. Must have working knowledge of MS Office applications including but not limited to Outlook, Word, Excel and other applications. Interpersonal Skills: Excellent written and verbal communication skills. Excellent organizational and time-management skills. Ability to meet deadlines while prioritizing a changing workload. Ability to work independently in a fast-paced environment. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary. Must have the ability to interact with people and focus on details and follow-up on time sensitive material. Physical Requirements and Work Environment: This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work. In accordance with applicable laws, we may consider exemptions to this requirement. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN Apply View All Jobs Powered by Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: Lafayette Federal Credit Union, Washington DC , Branch Manager, Executive , Kensington, DC