Sr. Customer Reference Manager
Company: iCIMS
Location: Washington
Posted on: June 25, 2022
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Job Description:
Job Overview In this role, you'll build strong relationships
with iCIMS clients and staff, with an underlining mission of
scaling our pool of referencable customers to meet the demands of
our ever-growing organization. You'll also position the Reference
Program as a feeder system for other iCIMS Customer Programs,
including iCIMS Advocates. About Us When you join iCIMS, you join
the team helping global companies transform business and the world
through the power of talent.?Our customers do amazing things:
design rocket ships, create vaccines, deliver consumer goods
globally, overnight, with a smile.?As the Talent Cloud company, we
empower these organizations to attract, engage, hire, and advance
the right talent. Were passionate about helping companies build a
diverse, winning workforce and about building our home team. We're
dedicated to fostering an inclusive, purpose-driven, and innovative
work environment where everyone belongs. Responsibilities + Launch
the systems and processes that are necessary to create a
world-class reference program. Lead the implementation of new
reference software. + Work cross-functionality to create a
reference program task force, understanding SWOT for relaunching
the program. + Work closely with Sales/Service leadership and
enablement teams on requirements, education, roll out, and
adoption. Be a leader in building and driving process within the
Customer Marketing team. + Oversee and manage the Reference
Software. + Ensure our Customer Reference database is current and
accurate; pilot initiatives that help to fill in gaps in reference
attributes. Maintain in-depth customer profiles on data not already
collected within SFDC. + Create a plan to scale the customer
reference program, recruitment, reference nurturing and reference
fulfillment process as the company grows. + Develop relationships
with customer-facing teams; implement programs to identify and
cultivate customer references. + Be accountable to the entire
reference process; including the use of references by the Sales
organization. Ensure customers needs are managed and met during the
reference process. + Identify potential customers for the iCIMS
Advocates Program, Product Experience Panel, and Talent Leadership
Council. Share potential customer stories with the Customer
Marketing team. + Be willing to act as a Senior leader on the
Customer Marketing team, mentoring and guiding Program Specialists
as needed. + Support and/or manage other customer marketing
programs and initiatives outside of core reference program duties,
as needed. + Be creative and introduce fresh ideas, strategies, and
more! Qualifications + 5+ years of direct participation or
ownership of a customer reference program + Experience in managed
multiple high priority tasks or projects with competing deadlines,
across various departments + Professional and self-managed leader
and team member, that can organize and manage projects across
functions (especially Sales) and with multiple stakeholders and
contributors. + Customer centric and detail oriented. + A quick
learner that can think independently, knows when and how to seek
feedback, can move ahead and keep projects on pace, while still
keeping everyone in the loop. Preferred + Previous experience
leading reference software implementation. + Direct participation
or ownership of a customer reference program in the B2B tech
industry EEO Statement iCIMS is a place where everyone belongs. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. Our approach helps us to build a
winning team that represents a variety of backgrounds,
perspectives, and abilities. So, regardless of how your diversity
expresses itself, you can find a home here at iCIMS. We are proud
to be an equal opportunity and affirmative action employer. We
prohibit discrimination and harassment of any kind based on race,
color, religion, national origin, sex (including pregnancy), sexual
orientation, gender identity, gender expression, age, veteran
status, genetic information, disability, or other applicable
legally protected characteristics. If you would like to request an
accommodation due to a disability, please contact us at
careers@icims.com . Compensation and Benefits iCIMS offers the
following benefits: medical, dental, vision, 401(k), an open
vacation policy, sick days, short-term disability, long-term
disability, maternity/bonding and parental leave, tuition
reimbursement, flexible savings accounts, paid holidays, life and
AD insurance. The target total compensation for this role is
$73,100 - $97,400; y our estimated compensation will be based upon
your experience.
Keywords: iCIMS, Washington DC , Sr. Customer Reference Manager, Executive , Washington, DC
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