General Manager

Company: Hospitality HQ
Location: Riverdale
Posted on: May 16, 2022

Job Description:

About the Job
Hospitality HQ is seeking a General Manager to join our rapidly growing team in Riverdale Maryland! This position will drive the day to day operations of our newest Food Hall, and be a key leader in our every growing team.

About Hospitality HQ
Hospitality HQ (HHQ) is a creative consulting and management group offering bespoke solutions for culinary-driven concepts across the United States. Helmed by award-winning chef, restaurateur, TV personality and cookbook author Akhtar Nawab, HHQ's dynamic and comprehensive team prioritizes high-quality service at all levels, producing systems and marketing for food and beverage concepts which consistently optimize the guest experience.

HHQ is currently the fastest-growing food hall management company in the country, with critically-acclaimed restaurant and communal dining projects located in Brooklyn, New York (Alta Calidad), New Orleans, Louisiana (Otra Vez), Knoxville, Tennessee (Marble City Market) and Chicago, Illinois (Dr. Murphy's Food Hall), with forthcoming initiatives in Riverdale, Maryland; Houston, Texas; Selma, North Carolina, and more to be announced.

Job Summary
The General Manager, in collaboration with the Culinary Director and HHQ leadership teams will set and communicate standards and practices for the business to ensure a high performance and happy team. The General Manager works closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. The General Manager inspires, educates, and supports the team to create the best hospitality experience for all guests and the best work environment and experience for all staff.

Core Tasks and Key Responsibilities
Grows teams of people who exemplify our culture and values
Embraces specific performance, cultural, guest and financial objectives for their team and holds them accountable to specific KPIs
Coach management teams to work daily to turn first time diners into devoted regular guests
Monitors payroll on a weekly basis and makes proactive adjustments to staff schedules based on business levels
Use sound judgement to make decisions that are best for both the short term and long-term health of the business
Make time for mentoring teammates throughout the business
Lead the management team in fairly and consistently executing progressive disciplinary action with members of the entire staff
Effectively open and close physical operation
Ensure excellent maintenance and cleanliness of the business room at all times
Organize and complete the administrative set up and break down of the business (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out, payroll adjustments, etc.)
Maintain effective & timely communication to all FOH/BOH and team members.
Continuously provide support to all service staff and actively participate in the cycle of service as needed
Cultivate regulars and continue to find ways to strengthen the food hall and HHQ community
Participate and assist, when necessary, in wine trainings/tastings
Work with management team in a support role capacity for activities related to private dining events, including but not limited to; processing payments, menu coordination and logistics etc.
Work with beverage management to conduct, reconcile and submit regular beverage inventory
Act as first responder for all tech issues involving the POS, open table, etc.
Complete all assigned administrative requirements accurately and on time
Remain current and compliant with the correct HR practices and policies
Ensure that the payroll process is completed accurately, on time and according to business/accounting procedures
Ensure Health Department compliance as it pertains to the operation
Ensure that appropriate physical inventory is available to staff/guests at all times
Ensure that CGS products are of a high quality and appropriate aesthetic
Meet or exceed budget for COG's through effective purchasing and product maintenance
In conjunction with restaurant management, hire and train service staff according to food hall standards for hospitality and excellence
Manage scheduling of employees
Provide continuous training and leadership to develop and grow team
Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
Ensure both FOH and BOH are well stocked for service

Other Qualifications
Relevant Knowledge, Skills, & Ability:
5+ years prior hospitality management experience
Proficient knowledge of systems and processes in restaurant management
Strong financial acumen
Ability to lead and empower a team
Ability to demonstrate discretion and leadership in complex employee relations matters
Ability to embody, teach, and inspire our values

Education/Experience:
Bachelor degree

Work Environment:
Involves sitting, walking and standing throughout most of the day

Language
English fluency and Spanish preferred

Keywords: Hospitality HQ, Washington DC , General Manager, Executive , Riverdale, DC