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Retail Store Manager at BOH-

Company: BOH--
Location: Oxon Hill
Posted on: May 16, 2022

Job Description:

Job DescriptionReports to: Retail & Operations Manager Location: National Harbor, Oxon Hill MDStart Date: Late May 2022​Job Overview: As the Store Manager, you will lead a team of Sales Associates and an Assistant Store Manager. The Store Manager will lead and drive sales through focusing on people, performance, and processes. The goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, and trust. The Store Manager will lead all operational and administrative functions associated with running the store. They will partner with TBHE leaders on executing the primary duties and responsibilities of the role. ​Supervisory Responsibilities:

  • Provides leadership, support, & guidance to the Assistant Store Manager & Sales Associates.
  • Driver of the talent life cycle for all employees; which includes leading, training, coaching, providing feedback/recognition, and owning the culture/engagement of the team.
  • Organizes and oversees the store work schedule and ensure coverage for shifts are adequate
  • Ensure that all employees respect and uphold the brand and image of TBHE & BOHE
  • Inspires and motivates team through empowerment, creativity, empathy, and open communication.
  • In partnership with the Retail & Operations Area Manager, assess an individual's performance and work ethic based on goals and expectations set forth. Primary Duties/Responsibilities:
    • The Store Manager has the primary responsibility of driving sales, profitability, and operational goals.
    • Maintain a safe, clean, and organized environment for employees and customers.
    • Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current on the latest updates and news to ensure important company information reaches all levels of the team.
    • Handle and resolve any customer complaints, questions, or concerns regarding the store.
    • Ensure store is fully stocked and organized at all times. Complete fulfillment orders as needed.
    • Protecting store assets and minimizing loss according to store standards and operating procedures, including workplace safety, visual merchandising, inventory control, and loss prevention.
    • Thing big picture; ability to identify and assess business successes and opportunities for the store to support effectiveness and profitability.
    • Visual Execution; oversees and collaborates with TBHE leaders on visual priorities, displays, merchandising, and ensuring the look of the store is always on brand.
    • Perform various administrative tasks associated with running the store
    • Properly open and close the store in accordance with TBHE policies and procedures
    • Other tasks and duties as assigned by the Retail & Operations Area ManagerBOHE Experience:
      • Leads and supports the team to elevate every aspect of the store experience through cultural awareness and emotional intelligence; build and maintain a positive work atmosphere.
      • Cultivate a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized.
      • The ability to interpret customer feedback and team insights to positively improve store experience.
      • Promotes an inclusive environment by representing and amplifying all voices; customers and employees. Be an advocate for all people; their different perspectives and backgrounds. Qualifications and Competencies:
        • High School diploma or equivalent required
        • At least 2 years of experience leading, coaching, and directing a team in a retail environment
        • Quick decision-making and problem-solving abilities. Likable and able to motivate others
        • Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate with others, function as a leader and a team player
        • Be the subject matter expert about all things related to the products and operations of the store.
        • Exceptional interpersonal, communication skills, and customer service skills.
        • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
        • Must reside in the Washington D.C. area
        • Must be able to work in the U.S.
        • Must be at least 18 years old Physical Demands: Must be able to perform a variety of physical activities including, but not limited to, standing for long periods of time, climbing, walking, bending, reaching, and lifting, up to 50 lbs. Repetitive hand and wrist motion may be required. Shift Flexibility: Must be able to work different shifts, including holidays, nights, and weekends.

Keywords: BOH--, Washington DC , Retail Store Manager at BOH-, Executive , Oxon Hill, DC

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