Manager, Member Services
Company: Institute of Scrap Recycling Industries
Posted on: January 16, 2022
The Manager/Director of Membership Service is responsible for
both day-to-day and strategic membership activities, including
ensuring that membership requests and questions are answered in a
timely manner, membership records and data are updated and overall
planning, designing, and executing integrated strategies to
increase current membership retention rates and enhance the current
membership experience. While this role has primary responsibilities
in the Membership department, the Manager will work across all
departments, and have a high level of visibility and autonomy once
familiar with the organization. This role has a direct impact on
communicating the mission, vision, and value of ISRI to members,
drive increased individual participation across member companies,
and successfully onboard new members.
Success in this role means that the Manager must provide exemplary
customer service and assure high levels of member and customer
satisfaction. Monitor member/customer issues and provide necessary
follow-up and maintain consistency of service. Lead and participate
in projects which support member/customer needs or process/service
improvements related to serving our industry. Maintain highest
value and quality of existing member benefits and develop new ISRI
member benefits and resources.
The position reports to the Vice President of Membership and works
collaboratively across multiple business units.
-- -PandoLogic. Keywords: Customer Service Manager, Location:
Washington, DC - 20005
Keywords: Institute of Scrap Recycling Industries, Washington DC , Manager, Member Services, Executive , Washington, DC
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