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Manager, Member Services

Company: Institute of Scrap Recycling Industries
Location: Washington
Posted on: January 16, 2022

Job Description:

The Manager/Director of Membership Service is responsible for both day-to-day and strategic membership activities, including ensuring that membership requests and questions are answered in a timely manner, membership records and data are updated and overall planning, designing, and executing integrated strategies to increase current membership retention rates and enhance the current membership experience. While this role has primary responsibilities in the Membership department, the Manager will work across all departments, and have a high level of visibility and autonomy once familiar with the organization. This role has a direct impact on communicating the mission, vision, and value of ISRI to members, drive increased individual participation across member companies, and successfully onboard new members.
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Success in this role means that the Manager must provide exemplary customer service and assure high levels of member and customer satisfaction. Monitor member/customer issues and provide necessary follow-up and maintain consistency of service. Lead and participate in projects which support member/customer needs or process/service improvements related to serving our industry. Maintain highest value and quality of existing member benefits and develop new ISRI member benefits and resources.
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The position reports to the Vice President of Membership and works collaboratively across multiple business units.
-- -PandoLogic. Keywords: Customer Service Manager, Location: Washington, DC - 20005

Keywords: Institute of Scrap Recycling Industries, Washington DC , Manager, Member Services, Executive , Washington, DC

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